Senior Technician

il y a 1 semaine

Mons, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**Senior Technician (Data Communications)

-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 yearspost-related experience. Or a secondary educational qualification with 4 years post-related experience

  • 2+ years' experience with, and knowledge of, SATCOM systems and or services
  • Professional experience and knowledge of telecommunications, network, information technology solutions and products
  • ITIL Foundation current certification or similar certification
  • Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)
  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

Desirable Qualifications/Experience:

  • Previous experience working in a Network Operations Centre/Service Operations Centre
  • Spectrum Analyser
  • Network monitoring tools (e.g. DX SPECTRUM)
  • Tactical Satellite Communication Training or equivalent
  • Satellite Communication Systems Operator-Maintainer or equivalent
  • Short Range DLOS Operator/Technician or equivalent
  • Cisco Certified Network Associate (CCNA) or equivalent
  • Data Centre Virtualization or equivalent
  • Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE:

  • Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
  • Providing technical first and second level support and assistance to SATCOM systems and services
  • Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions
  • Participates in the development and delivery of the required onthejob training to other technicians
  • If required, deploy to alternate ESOC/SATCOM sites
  • If required, participate in training at the NCI Agency Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner
  • Deputise for highergrade staff, if required
  • Perform other duties as may be required

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