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Vtc Technician B5 Level
il y a 2 semaines
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Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience
- 3 years recent experience in VTC Operations
- 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
- 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)
- Good knowledge of Video Conferencing Protocols and Standards
- Experience with VTC Scheduling Solutions
- ITIL Foundation
DUTIES/ROLE:
- Operate VTC Service Desk Services
- Operate VTC Scheduling Services
- Operate VTC Video bridging Services
- Operate VTC recording, playback and streaming services
- Create, report, track and close VTC Resource and Service Trouble Tickets
- Monitor, collect and survey VTC Resource and Service Trouble Tickets
- Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive)
- Monitor and Reports VTC Resource and Service Performance and Quality
- Support End2End VTC Service Testing
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