Vtc Technician

il y a 2 semaines

Mons, Wallonie, Belgique Vector Synergy Temps plein

Location:

Mons, Belgium

Security Clearance:

NATO Secret

Reference No:

C002471/2 / Mons

Skills, knowledge, experience required:

  • Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years of related experience;
  • 3 years of recent experience in VTC Operations;
  • 4 years of recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
  • 3 years of recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
  • Good knowledge of Video Conferencing Protocols and Standards;
  • Experience with VTC Scheduling Solutions;
  • ITIL Foundation certificate.

Duties/role:

  • Operating:
  • VTC Service Desk Services;
  • VTC Scheduling Services;
  • VTC Video bridging Services;
  • VTC recording, playback and streaming services;
  • Creating, reporting, tracking and closing VTC Resource and Service Trouble Tickets;
  • Monitoring, collecting and surveying VTC Resource and Service Trouble Tickets;
  • Identifying, verifying and diagnosing suspected trouble VTC Resources and Services through monitoring (active and proactive);
  • Monitoring and reporting VTC Resource and Service Performance and Quality;
  • Supporting End2End VTC Service Testing.
VECTOR SYNERGY sp. z o.o., ul.

Marcelińska 90, Poznań, NIP PL , REGON , KRS:

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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