Senior Technician Csd Level B4 Reissue
Il y a 2 mois
Senior Technician CSD
**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C001091 / Mons
**Skills, knowledge, experience required**:
- At least 1 year of recent experience, related to IT Service Desk functions;
- Detailed knowledge and working experience of MS Windows Operating Systems (MS Windows);
- Detailed knowledge and working experience of the MS Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010);
- Knowledge and working experience of MS Windows Office SharePoint Server 2007/2010 from an end-user perspective;
- Good knowledge of network technologies including: VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS);
- Service-minded attitude with a strong interest in working directly with users.
**Duties/role**:
- Performing end-user support by providing timely and accurate IT Service Desk services such as: incident management, problem escalation, remote assistance training and end-user guidance on NU. NR and NS network;
- Proactively monitoring the IT Service Desk incident management system, acting on incidents and alerting relevant second-line support in case of performance degradation or downtime;
- Advising ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality;
- Gathering comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period;
- Performing On-Call level 1 service support either remotely or on site;
- Performing other duties as may be required.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
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