Emplois actuels liés à Deputy Head Centralized Service Desk - Mons - Enterpryze Consulting Ltd.
-
Deputy Head Centralized Service Desk
Il y a 3 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002697 / Mons **Skills, knowledge, experience required**: - Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience; OR - Broad technical knowledge of CIS services, architecture and experience supporting...
-
Deputy Head Centralized Service Desk
Il y a 3 mois
Mons, Belgique Spektrum Group Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Service Desk Specialist
Il y a 4 mois
Mons, Belgique Leidos Temps plein**Description** At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science....
-
Technician Service Desk
Il y a 4 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Technician Service Desk - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Minimum 1 year experience in Service Desk Operations within the last 2 years - Knowledge of and experience in NATO...
-
Administration Officer Service Desk Career
Il y a 3 mois
Mons, Belgique Infrabel Temps plein**LE TRAVAIL**: En tant que Administration officer, vous assurez un suivi qualitatif et efficace des carrières et de la mobilité interne du personnel ferroviaire de votre gestion et vous accompagnez vos clients afin de leur apporter une réponse appropriée à toutes leurs questions relatives à votre domaine de compétence. A cet effet, vous: - informez...
-
Service Desk Technician
Il y a 3 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Senior Technician
Il y a 4 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Senior Technician (Service Desk) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational...
-
Senior Technician
Il y a 3 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Senior Technician Csd
il y a 4 semaines
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Deputy Site Security Manager, Senior
Il y a 4 mois
Mons, Belgique Booz Allen Hamilton Temps plein**Key Role**: Serve as Deputy Site Security Manager, leveraging Construction Security Technicians (CST) and Construction Security Plan (CSP) to identify threats and risks seeking to successfully protect the integrity of facilities throughout the life cycle of renovation projects as part of larger Construction team and report to the SSM and the SSO. Serve as...
-
Senior Technician Csd Level B4 Reissue
Il y a 3 mois
Mons, Belgique Vector Synergy Temps pleinSenior Technician CSD **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001091 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Detailed knowledge and working experience of MS Windows Operating Systems (MS Windows); - Detailed knowledge and...
-
Senior Technician
Il y a 4 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Senior Technician
Il y a 3 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Senior Technician Csd
il y a 4 semaines
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Senior Technician CSD - **Working Location**:Mons, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience**: - Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related...
-
Senior Technician Csd
il y a 4 semaines
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003729 / Mons **Skills, knowledge, experience required**: - Higher secondary education or a completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years’ related experience; - Minimum 1 year of experience...
-
Senior Technician
Il y a 4 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003419 / Mons **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 2 years post-related experience.; - OR a secondary educational qualification with 4 years post-related experience; - Practical experience in the...
-
Senior Technician Csd Level B4
Il y a 4 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001598 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Prior experience of working in an international environment comprising both military and civilian elements; - Knowledge of service...
-
Deputy Service Delivery Manager Penetration Testing
Il y a 3 mois
Mons, Belgique Vector Synergy Temps plein**Location**: **Security Clearance**: Reference No. Mons, Belgium NATO Secret C002842 / Mons **Skills, knowledge, experience required**: - A Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position; - OR a Secondary education and completed advanced...
-
Senior Technician Csd Level B4
Il y a 4 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Senior Technician CSD level B4 - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - 1+ year of recent experience, related to IT Service Desk functions - Prior experience of working in an international...
-
Vtc Engineering Support
Il y a 4 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003241 / Mons **Skills, knowledge, experience required**: - A University Degree in Electrical and/or Electronics Engineering, Telecommunications, with 3 years' post-related experience; - OR a Higher Secondary education and completed advanced vocational training in that...
Deputy Head Centralized Service Desk
Il y a 5 mois
**Deputy Head Centralized Service Desk
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience
- Broad technical knowledge of CIS services, architecture and experience supporting customers utilizing it
- Past experience managing a large Service Desk
- Experience in managing business processes and workflows
- Capability to manage virtual teams that deliver results across multi-site and international environments
- ITIL intermediate Service Operations certified and experienced
- Experience in support of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, WLAN, and iPhones)
- Awareness of Project Management techniques
- ITIL Foundation certificate
**DUTIES/ROLE**:
- Provide guidance and perform quality of service reviews for SD operations
- Develop continual service improvement strategy
- Supervise development of Service Desk Staff and standards for operations and static users
- Manage performance improvement initiatives, to enhance service levels and customers' experience;
- Draft all customer communications and develops surveys
- Review service operations analysis and produce reports for senior management
- Participate in Agency CIS project reviews as they relate to customer service operations
- Manage Customers expectations, develop metrics, perform assessment, and implement improvements
- Provide real-time technical expertise to Ops Centre's Duty Control Officers (DCOs), analysts and technicians to maintaining NATO services
- Supervise proper technical execution of Ops Centre procedures and their adequacy in reacting to events and detecting Problems in a timely manner
- Supervise CSD staff's technical actions and performance in fixing or escalating Incidents in a timely manner
- Provide technical guidance to develop operating procedures to be followed by CSD technical staff covering, for example, monitoring and anomaly detection on level 1 services
- Develop and deliver formal technical training on helpdesk tasks for level 1 support services, including NATO HQ and NCIA organisation, to CSD technical staff; would also provide informal and ad hoc training at the appropriate level as required
- Provide specialist engineering input to root cause analyses and Agency's lesson learned process
- Provide technical expertise for conducting trend analysis and assessing performance of the NATO services focused on customers and users satisfaction
- Coordinate with proper entities for the collection of network configuration, and proper implementation of approved services
- Identify Problems that need to be escalated to other NCI Agency departments for action requiring specialized expertise, coordination with external agencies/contractors or medium/long term control continuity
- Extensive knowledge and expertise in 1st call resolution and troubleshooting of static and operational users dispersed in a wide Area of Responsibility
- Attend committees, internal and external meetings, conferences and working groups as directed
