Vtc Engineering Support

Il y a 5 mois

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C003241 / Mons

**Skills, knowledge, experience required**:

- A University Degree in Electrical and/or Electronics Engineering, Telecommunications, with 3 years' post-related experience;
- OR a Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years' post related experience;
- Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions;
- Experience in working with common monitoring solutions, e.g. CA HP, for minimum 2 years;
- Experience in working in a network, Operation center or service desk function with customer and user contact in a minimum 3 years;
- Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing;
- Five years' operation and configuration experience of Polycom VTC endpoints and MCUs;
- Five years' operation and configuration experience of Tandberg Cisco VTC endpoints and MCUs;
- High level operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000, Cisco MSE 8000;
- Five years' experience with design, deployment and configuration of VTC solutions including MCUs, management appliances and endpoints;
- Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HITP, HTTPs, SSH, Telnet DNS, SMTP, API, NTP, SNMP;
- Practical work knowledge in network environment areas, such as VTCoIP, Serial VTC and/or VoIP;
- Comprehensive knowledge of the principles of command and control (C2) systems;
- Very good knowledge about Routed Network Environments and Switching Network Environments;
- Broad experience with design, deployment, testing and evaluation of communications gateway Session Border Controller; ACME Packet, Cisco CUBE, Cisco VCS Expressway and Polycom RPAD;
- Ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning;
- Fluency in both spoken and written English.

**Desirable**:

- Prior experience of working in an international environment comprising both military and civilian elements;
- A formal post-secondary training in IT;
- Commercial certifications; Security+, CCNA, Polycom CVE;
- Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users;
- Strong communication skills and the ability to be concise in both written and verbal communications.

**Duties/role**:

- Maintaining the DCIS VTC systems on a day-to-day basis;
- Supporting the NCI Agency NSII VTC Cell in the daily work related to DCIS solutions (DF's, CGS, MiniPops, B2B Gateways);
- Acting as the primary customer interface to the DCIS user community;
- Interfacing with the CES Service Line for DCIS-related centralized resources (e.g., data centers);
- Supporting potential exercises throughout NATO territory;
- Providing on-the-job training - if required by the DCIS user community;
- Updating existing or creating new documentation for the maintained solutions, e.g., drawings, Standard Operating Procedures, User Guides;
- Developing training modules for the NATO School in LATINA within the DCIS CP149 training plan;
- Using information about problems and incidents to analyze availability challenges and eliminate chronic issues;
- Participating in weekly/monthly status meetings with Service Lines, Demand Management, or the user community;
- Being responsible for achieving SLA targets and handling incidents, coordinating with Incident and Problem managers.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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