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Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Whom we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems that NATO's military commanders use to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

**Duties and Role**:

- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted.
- Providing technical first and second level support and assistance to SATCOM systems and services.
- Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions.
- Participates in the development and delivery of the required on
- the-job training to other technicians.
- If required, deploy to alternate ESOC/SATCOM sites.
- If required, participate in training at the NCI Agency Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner.
- Deputise for higher-grade staff, if required
- Perform other duties as may be required.

**Requirements**:
**Skill, Knowledge & Experience**:

- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
- At least 2 years' experience with, and knowledge of, SATCOM systems and or services.
- Professional experience and knowledge of telecommunications, network, information technology solutions and products.
- ITIL Foundation current certification or similar certification.
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM).

Desirable Experience and Education:

- Previous experience working in a Network Operations Centre/Service Operations Centre;
- Spectrum Analyser;
- Network monitoring tools (e.g. DX SPECTRUM);
- Tactical Satellite Communication Training or equivalent;
- Satellite Communication Systems Operator-Maintainer or equivalent;
- Short Range DLOS Operator/Technician or equivalent;
- Cisco Certified Network Associate (CCNA) or equivalent;
- Data Centre Virtualization or equivalent;
- Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**Working Policy**
- Onsite

**Travel**
- Travel to other NATO location may be required

**Security Clearance**
- Must have a currently active NATO SECRET security clearance

**Contract Duration**
- **Required Start Date**:23 October 2023
- **End Contract Date**: 31 December 2023 (with potential extension)

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume a