Connect Success Lead Manager
il y a 2 semaines
Let's unlock everyone's perfect place together
Aviv Group (Immoweb in Belgium) is one of the world's largest digital classifieds businesses.
A subsidiary of Axel Springer, it's one of the world's largest media companies with over 300 million users in some of Europe's largest markets.
With our strong brands such as
Group Seloger,
Meilleurs Agent,
Immowelt and
Immoweb, we are writing history within the Real Estate Sector.
Be part of our exciting journey to become Europe's no. 1 Marketplace for Real Estate_**Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us as we embark on this journey enabling us to help unlock everyone's perfect place
Job Description:
One of the greatest challenges faced by Aviv is providing new platform services to its customers with a highlight perception and fast adoption.
Inside the Platform Experience Product team, the Connect Success & Care team was formed as part of the solution to that challenge.
The Connect Success team is in charge of relationship management with third parties like real estate software vendors or P&T teams of our customers.
It is the Connect Success mission to convert and to grow up Partners in the use of our APIs ecosystem, all along the lifecycle service management, from negotiation to new release
This may be accomplished through direct support tasks, workshop, stearing comitees, external and internal meeting, stakeholder advice, product and process improvement, new tool/dashboard creation contribution and further development of Connect Success area.
As a Connect Success Manager
Key Responsibilities
- You're in charge of a portfolio of thirdparty P&T partners or prospects.
- You're in charge of convincing partners/prospects about APIs benefits.
- You're focused on building loyalty to ensure longterm partnerships with thirdparties
- You present the products, drive meeting, share documentation, explain detailsto ensure the adoption and implementation of relevant APIs
- You are the key contact of the head of thirdparty partners for addressing issues about common customers
- You help the sales team with upsells and renewal as a key P&T connoisseur of the proptech and network effects
- You have an outsidein approach to help product teams understand the customer problem and help them build what is right for the market and the customer. You work closely with the P&T and Product Marketing in charge of API development or tooling development.
- You are in charge of managing services and partners on the developer portal and its backoffice, your daily tools in an industrial way.
- Work within a crossfunctional technical team of product managers and different engineering teams to execute on that product vision by building new experiences for our users and capabilities for the business,
- Ensure that users' experiences with Platform Connect are consistently highbar and ensure simple, fast and tailored outcomes for users,
- Use rapid experimentation to find new experience improvement opportunities to enhance our proposition,
- Collaborate closely with other Platform Services and CRM teams to leverage technology to improve operational processes through automation and create stronger decisionmaking capabilities,
- Collaborate closely with Data Science and Performance to improve the quality of measurement, drive structured performance management through clear reporting and make datainformed tradeoffs to maximize the impact of spend and execution
Qualifications:
Who we are looking for
Mandatory
- Good level in French, and English / Knowledge in Dutch (we offer free class to learn dutch).
- You are passionate about product API and new technologies.
- You love to help others to solve issues and to improve their journey.
- You are comfortable in a distributed and crossfunctional environment,
- You have good listening, synthesis and organizational skills,
- You have an excellent level of oral and written communication skills.
- You have a successful experience in Product, or in Service Management or in Customer Service,
- Proven experience in the areas of project management,
- Europe is your oyster. We are hiring in France (preferably Paris, Aixenprovence) or in Belgium (preferably Brussels)
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