Enterprise Service Manager
il y a 1 semaine
With 25 years' experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.
Join our global community of exceptional talents at Devoteam, where you'll collaborate with multidisciplinary teams of data specialists, product designers, business consultants, security experts, cloud engineers, developers, and more across over 20 countries in the EMEA region.
As a member of our team, you'll have the opportunity to work with the world's leading partners, including AWS, Google Cloud, Microsoft, and ServiceNow, driving innovation and advancing your career.
As Service Manager, you lead a company's service department to manage customer interactions.Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.
Your role
- As a Service Manager, you will be responsible for delivery to one or more customers.
- Advising clients in managing the business changes required within the client's organization.
- You act as the central contact for your own team and the customer's employees as a "trusted advisor".
- Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks.
- Lead discussions and drive decisions related to customer processes.
- Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping.
- Maintain and further develop the relevant knowledge in relation to certifications and current best practices.
Your profile
- Proven expertise and relevant professional experience in the field of Enterprise Service Management.
- Expertise in project management as well as in process optimization, quality management and process modelling.
- Methods and professional certifications: ServiceNow certification is an advantage
- Team player and responsible as well as successoriented way of working
Softskills:
- Team worker and good communicator
- Strong analytical skills
- Ability to think outside the box
- Good interpersonal skills
- Ability to work independently
- Sense of responsibility
- Able to rapidly learn and acquire knowledge
- Fluent in Dutch/French and a good knowledge of English
Why choose us?
-
Cutting-edge Technology: Embrace the latest advancements in IT and digital technologies as we constantly innovate to stay ahead of the competition. Our commitment to adopting state-of-the-art tools and methodologies ensures that you'll work on projects at the forefront of the industry.
-
Entrepreneur mindset: We value our people over processes. You will develop and grow in an agile and ambitious company where it's okay to take risks, make mistakes and change plans to find transformative solutions. At the same time, you will learn from the best, building relationships and skills that will last your entire career.
-
Endless Learning Opportunities: We value personal and professional growth. Through workshops, conferences, and certifications, we offer the resources needed to expand your skill set and reach new heights in your career.
-
Connect with amazing people: You will become part of a network of +10,000 Devoteamers spread over 20 countries.
-
Collaborative Culture: Teamwork is at the heart of our organisation. You'll be working side by side with a diverse group of IT experts who share your passion for excellence and will inspire you to think outside the box.
-
Impactful Projects: Tackle real-world challenges that matter From revolutionising business processes to developing innovative solutions, you'll have the chance to make a genuine and positive impact on our clients and the community.
-
Work-Life Balance: We believe in a healthy work-life balance, ensuring that you have time to unwind, pursue your hobbies, and spend quality time with loved ones.
-
Inspiring and eco-friendly workplace: We just moved to an amazing new building. We believe an inspiring workspace fuels creativity and fosters a positive work culture, allowing our employees to reach their full potential. The Wings building is also designed with eco-friendly features and energy-efficient systems. By reducing our ecological footprint, we are contributing to a greener future and aligning our business practices with our environmental values. The building is also very easily accessible by public transportation.
-
Competitive package: We offer a competitive salary package with additional benefits
-
Enterprise Service Manager
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Belgium Temps pleinCompany DescriptionDevoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years' experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes...
-
Customer Advisory Senior Enterprise Architect
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...
-
Customer Advisory Senior Enterprise Architect
il y a 2 semaines
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Advisory Senior Enterprise Architect
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Advisory Senior Enterprise Architect
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestCustomer Advisory Senior Enterprise ArchitectROLE DESCRIPTIONThe Customer Advisory Enterprise Architect (EA) works closely with sales SAP organizations and SAP Ecosystem to define the account strategy. The EA Advisor is responsible for bridging the gap between the customer's business strategy and relevant solutions through crafting the...
-
Services Sales
il y a 1 semaine
Machelen, Flandre, Belgique Hewlett Packard Enterprise Temps pleinJob Description: Who We Are: Program start date : SEPTEMBER 2024 What you'll do: You will support team members in making business critical decisions effecting both strategy and pricing You will assist in the running of a sales collateral portal, ensuring teams have the relevant information to sell HPE Services You will actively provide...
-
Presales Senior Specialist
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Service Manager
il y a 1 semaine
Machelen, Flandre, Belgique Sovereign Belgium BV Temps pleinSOVEREIGN SPEED was founded in 1998 as a neutral and independent express carrier with headquarters in Hamburg. With over 100 overnight connections and a wide range of express handling services for time-sensitive freight, the SOVEREIGN Group is now one of the most important players in this segment. Today, we deliver more than 1,500,000 shipments to over 17...
-
Compute Sales
il y a 1 semaine
Machelen, Flandre, Belgique Hewlett Packard Enterprise Temps pleinJob Description: Who We Are: Program start date : SEPTEMBER 2024 What you'll do: You will contribute to the creation of an appropriate solution to meet the customer's requirements. You will actively provide support for sales/business contracts. You will provide quoting support for colleagues and partners while ensuring customer requirements...
-
Customer Service Manager
il y a 1 semaine
Machelen, Flandre, Belgique Sovereign Speed Germany GmbH Temps plein**SOVEREIGN SPEED** wurde 1998 als neutraler und unabhängiger Express-Carrier mit Hauptsitz in Hamburg gegründet. Mit über 100 Über-Nacht-Verbindungen und vielfältigen Express-Handling-Services für zeitsensible Fracht ist die SOVEREIGN-Gruppe heute einer der wichtigsten Player in diesem Segment. Heute liefern wir mehr als Sendungen in über 17 Länder...
-
Marketing Specialist
il y a 4 semaines
Machelen, Flandre, Belgique Arrow Electronics Temps pleinPosition:Marketing SpecialistJob Description:WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel...
-
Marketing Specialist
Il y a 2 mois
Machelen, Flandre, Belgique Arrow Electronics Temps pleinPosition:Marketing SpecialistJob Description:WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel...
-
Google Cloud Sales Executive
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Temps pleinCompany Description Why Devoteam G Cloud? At Devoteam G Cloud, you will join a fast-paced team that focuses on lifelong learning and goes the extra mile. We're not just colleagues, we're a community that loves tackling challenges and celebrating wins. Our EVP is not for nothing: Set the pace, Move together, Go big We prove this mindset by being the ...
-
Google Cloud Sales Executive
il y a 1 semaine
Machelen, Flandre, Belgique Devoteam Temps pleinWhy Devoteam G Cloud?At Devoteam G Cloud, you will join a fast-paced team that focuses on lifelong learning and goes the extra mile. We're not just colleagues, we're a community that loves tackling challenges and celebrating wins.Our EVP is not for nothing: Set the pace, Move together, Go big We prove this mindset by being the Google Cloud Sales Partner of...
-
Business Development Representative
il y a 1 mois
Machelen, Flandre, Belgique Arrow Electronics Temps pleinPosition:Business Development RepresentativeJob Description:WHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a division of Arrow Electronics, offers innovative IT solutions to tackle complex business issues. We provide value-added distribution, business consulting, and channel enablement services to top technology manufacturers and their partners. Our...
-
Associate Specialist, Technical Support
il y a 1 semaine
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is recruiting an Associate Specialist, Technical Support to be based in our Distribution Center in Machelen, Belgium.ROLES & RESPONSIBILITIES Resolves escalated customer issues where known or typical solutions cannot resolve problem. Escalates complex cases to Tier 2 Technical Support or to his/her direct manager. Documents, updates, and completes all...
-
Services Engagement Expert
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinWe help the world run betterServices Engagement ExpertSAP PREMIUM ENGAGEMENTSAP Premium Engagement is a service that offers customers the highest level of engagement available withinSAP:accompanying digital transformations, safeguarding implementation projects, creating best-run operations as well as initiating innovations with our largest customers. Premium...
-
IT Delivery Manager Shared Services
il y a 1 semaine
Machelen, Flandre, Belgique Brussels Airlines Temps pleinAbout Brussels Airlines Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it's on board, in an office, in the hangar or at an airport. Our people are recognized...
-
HCM Payroll Consultant
il y a 1 semaine
Machelen, Flandre, Belgique SAP Temps pleinWe are here to make the world a better place At our company, we foster a culture where innovation thrives, collaboration is key, and diversity is celebrated. Every day, we lay the groundwork for the future, aiming to create an inclusive workplace that is adaptable and aligned with our purpose-driven mission. Join our team and you'll experience a...
-
Customer Service Representative Export
il y a 1 semaine
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.For our...
