Receptionist & Internal Relationship Manager Daily

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique TRIODOS Belgium Temps plein

Function:


As the Daily Banking Receptionist and Relationship Manager, you will be working in a team of 7 colleagues who are responsible for managing all incoming and outgoing customer contacts as part of their business relations management.


The Practice Leader shares the different operational objectives on a daily basis and tries to offer each Daily Banking Receptionist/Relationship Manager optimal versatility and variety in their work.

You will undertake and be responsible for the following operational and commercial tasks:

For the reception desk:

  • You will process incoming and outgoing mail by sorting, scanning and sending it to the right recipient. You will also process registered mail.
  • You will answer telephone calls and put people in touch with the appropriate internal contact person.
  • You will greet customers and visitors who have business appointments.
  • You will manage the commercial material available to the sales staff, liaising with marketing colleagues.
  • You will provide support to colleagues working remotely to manage their needs with regard to their customers coming to the reception desk.

For the Daily Banking team:

  • You will inform clients and/or prospects of the unique positioning and approach of Triodos Bank.
  • You will help to respond to all incoming questions from our customers through the various contact channels.
  • As such, you will be responsible for listening to customers' needs and ensuring that they receive the products and services they require on time.
  • You will be responsible for the administrative followup of our private and professional clients' files. This includes certain documents for opening an account or each change relating to an account.
  • You will contact customers and prospects by telephone to provide them with the necessary information, to support them in becoming Triodos customers or to arrange a (telephone) interview.

Profile:

  • You have a highschool diploma.
  • You have a keen interest in customer contact and financial and banking products.
  • You are customeroriented, have excellent communication skills and enjoy working in a team.
  • You enjoy working with colleagues from other departments.
  • You have a very good command of the Dutch language, both written and spoken. You have a good level of French, and are willing to improve. A sound knowledge of English is also an advantage.
  • You have a proactive, innovative and collaborative personality.
  • You are motivated by the field in which Triodos Bank operates: the transition to a sustainable economy.

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