Cx Designer

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Sodexo Benefits & Rewards Services Temps plein

ABOUT THE JOB

CX Designer - be the change. Let's go above and beyond

Are you looking for your next challenge that makes sense, within a Globally renowned company with the fast-growing pace from a start-up? Yes, the best of all worlds exists


We are Sodexo Benefits and Rewards Services (BRS), entity of Sodexo, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.


We bring to life benefit platforms and payment solutions to level up the quality of life at work to our 440,000 clients and 36 million of their employees in 31 countries.

Your next challenge

As CX Designer you are responsible for consistently delivering innovative and successful improvements to optimize the customer experience.

Your mission is based on two complementary lines of work:

  • Drive end-to-end customer journeys and customer journeys including digital channels, call center, sales, etc.
  • Deliver innovative and relevant customer experiences leading to a better "customer experience" in collaboration with all other departments.

Analyze and solve customer problems:

  • You are responsible for the entire conceptual process, from analysing operational problems to developing solutions and support to concrete implementation
  • You work closely with the CX team to capture customer perceptions, identify opportunities, validate concepts and share ideas
  • You are responsible for identifying the needs for each stage of the customer experience

Ensure Sodexo design principles and Customer Experience methodology:

  • In every operational decision, you defend the customer's interests to ensure a consistent and quality experience for everyone
  • You inspire the rest of the business to think "customer" so that the customer is at the center of the vision and ensuring that the principles of measurement, performance and design are well understood by all
  • You are the custodian of customer experience methodology, aligned with external best practices and market trends
  • Communicate, advocate and effectively build consensus on concepts and direction
  • Test & learn: You design and conduct tests with users to gather knowledge about solutions and concepts that have not yet been introduced to the market.

Support departments to improve the customer experience:

  • You work in a team that owns, coordinates, energizes and designs the customer experience for all our products and services
  • You plan, design and rethink customer journeys throughout the customer life cycle, capturing points of contact, highlighting areas of friction, and providing opportunities for improvement. This is done as part of the ongoing customer experience analysis or during a product launch/change.
  • Identify customer profiles and tailor customer journeys in conjunction with Marketing & Sales
You're a match

  • You have 24 year's experience in customer experience design
  • You are passionate about understanding the customer's behaviour and expectations and always "the customer first"
  • You have strong experience with Lean Methodology
  • You have good project management and customer journey mapping skills, persona development, testimonial writing, etc.
  • Demonstrated experience in customer experience and development of various studies (market/industry, analytics, competition, evaluation)
  • Experience facilitating idea creation, workshop design (Communication skills)
  • Experience in crossdepartmental change management
  • You have UX experience
  • You speak english fluently
  • You are positive, enthusiastic, empathetic and a strong team player
  • You are based in Brussels
  • Belgium

LOCATION:
Brussels
  • Belgium
(Our working model is Hybrid)

Happy at work

  • A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts
  • An attractive offer: grow with us, competitive salary, multiple benefits (meal tickets, health insurance, etc...), parental benefits, internal events, and much more.
  • A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun
Join us and Be the Change

Put a part of yourself into the future of employee benefits and meaningfully contribute to lives and communities worldwide.

SodexoBRS #bethechange #Sodexoculture #Sodexovalues #Sodexopeople

Benefits:

  • Food allowance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • 1000 Brussel: Reliably commute or planning to relocate before starting work (required)

Work Location:
Hybrid remote in 1000 Brussel

Application Deadline: 31/03/2023

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