Technical Advisor Sales
il y a 1 semaine
Quality & Food Safety
Your Scope
Technical and commercial requirements from national and international industrial customers require a good follow up, support and communication.
In order to serve the customers in the best possible way the Technical Advisor Sales plays an important coordinating role and is the interface between the customers and the Ardo teams and local production sites.
Your responsibilities:
Facilitate, support and follow-up customer audits/visits to Ardo sites.
Coordinate customer requirements regarding product specifications. Translate these into guidelines for agronomy, quality, supply chain, sales and logistics. Monitor if these requirements are met.
Coordinate the required analyses and testing regimes.
Coordinate new product developments with customers in consultation with the Ardo R&D department and the Ardo sales manager. Complete screening documents and follow-up in a timely manner.
Coordinate requests for modifications to existing products and coordinate with all relevant departments.
Ensure producing sites have a copy of the most recent product specifications and labels and manage the specifications, if applicable on customer portals.
Coordinate and register customer complaints. Inform the responsible production site.Follow-up the complaint and the corrective actions and inform the customer in a timely manner (in consultation with the Ardo sales manager).
Manage customer expectations.Ardo's performance and progress needs to be monitored continuously. Assess production sites with regards to product quality, service levels and logistics. Take the necessary action in case of deviations. Inform the necessary people internally and follow-up.
Profile:
Master or engineering degree in Food science;
Experience in food industry or more specific in frozen agro industry is a plus;
Knowledge of SAP is a plus;
You have strong organizational, planning and analytical skills;
You have knowledge and understanding of HACCP and EU regulations;
You are a problem solver with capacity to find agreements;
You are a good communicator who enjoys working with people;
You can work with a high degree of autonomy but also in a supporting role;
You are willing to travel if needed;
You have strong digital skills.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally.
We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
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