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Front Office Agent #welcome M/w/x
Il y a 4 mois
**The President Brussels Hotel is a 4* property with 296 rooms, 16 meeting rooms and a unique private garden of 3000m2. It also benefits from high-speed Wi-Fi, a fitness centre on the roof top, a breakfast restaurant, a 150 covers Mediterranean Brasserie with a terrace.
The hotel is easily accessible by public transportation as it is located 500m from North train station with international connections, a direct train to/from the airport and a metro/tram stop going straight to the city centre.
**Description de la fonction
**Greet with a welcoming smile and politely assist all the guests entering the hotel
Check-in and check-out guests according to the hotel standards
Manage VIPs as well as Groups arrivals and departures following the hotel guidelines
Provide accurate information about the hotel and about Brussels
Handle guests' requests and guests' complaints in a timely and professional manner
Upsell guest rooms by selling available alternatives and promote hotel services
Prepare bills, take payments, and handle a cashier
Ensure the work area remains clean and fully stocked
**Description du profil
**The applicant should have the following qualifications and skills: Hospitality diploma
Minimum 2-year experience in the hospitality industry
Languages:
English, French and/or Dutch
IT:
Knowledge of Microsoft Office and Opera (optional)
Neat and professional appearance
High quality customer service, smiling and welcoming
written and verbal communication skills
Organized and strong attention to details
Problem solving and initiative skills
Autonomous and reliable
Team spirit, friendly
Ability to stay calm and polite under pressure
Flexible regarding tasks and schedule
**Avantages du poste
**Fixed Contract, undetermined period, full time employment
Payment of public transportation as per local regulation
Meal vouchers:
€7 per worked day
Yearly Eco-checks as per local regulation
Personal coaching and training.
Informations supplementaires
Lieu de travail Bruxelles, Belgique
Type de contrat :
Travail
Autres Informations:
Send your CV and Motivation Letter to Mr Davila, Finance & HR Manager
