Great Place to Work Customer Success

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Vlerick Business School Temps plein

Are you looking for an impactful job in which you can help companies transform their workplaces for the better? Are you full of drive & energy, and would you like to join a fun team? Let's talk

GREAT PLACE TO WORK* - CUSTOMER SUCCESS**Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to
transform people for a better world We want being at Vlerick to be a transformative experience where you discover the knowledge, mindset and confidence you need to take your next leap - and become the entrepreneurial leader our world needs.

Great Place To Work
Great Place To Work (GPTW) is the global authority on
high-trust, high-performance workplace cultures.

A Great Place To Work is an organisation where employees trust the people they work for, are proud of what they do and enjoy the people they work with.

We provide the framework and expertise needed to create, sustain, and recognize such outstanding workplace cultures. Our mission is to
build a better society by helping organizations to transform their work environment.

The job

  • Serve as a trusted advisor and convince clients of the value Great Place To Work offers.
  • Be an expert on all GPTW products and services and show clients how to capitalize on them.
  • Understand clients' needs to frame Emprising's (our employee experience survey and culture management tool) value in a way that supports clients' goals for working with GPTW.
  • Delivering your findings to customers virtually in Culture Coaching.
  • Own a diverse portfolio of clients, including onboarding, advising, training, and checking in with clients to ensure platform adoption.
  • Listen for areas of dissatisfaction and improvement, and relay that information to the team for continuous learning and improvement.
  • Offer expertise and best practices in survey design and data structuring.
  • Proactively provide updates and relevant information on product changes/updates, GPTW events/research/recognition programme to clients.
  • Listen for and elevate opportunities to expand partnerships through upsells and crossselling.
  • Prepare for and give workshops to inspire positive changes in the workplace.

You

  • Are customeroriented and have a growth mindset.
  • Love building client relationships in a mainly virtual setting.
  • Can prioritize and manage multiple tasks across simultaneous projects.
  • Have strong communication skills in French, English and Dutch.
  • Are a great listener who enjoys customers on their best and worst days.
  • Are data savvy and feel comfortable advising customers in this.
  • Find it important to help our customers to make progress in their own organisation.
  • Preferably have a master's degree. One in I/O psychology is a plus.
  • Like working in a team and enjoy a flexible environment where people help each other.
  • Enjoy working flexibly from our Brussels, Ghent, or Leuven campuses and your home office.

#ProudtobeVlerick

  • Autonomy and responsibility in an engaging work environment.
  • A dynamic, open, and international company culture.
  • Opportunities for professional and personal growth.
  • A team of enthusiastic, driven colleagues, passionate about people.
  • Flexibility: 30+ holiday days, working from home, flexible benefits, etc.
  • Meal vouchers, hospitalization insurance, group insurance, and a mobility budget.
  • A real impact and inspiring companies to be great workplaces for all
**Take the leap and join us
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