Customer Success Expert
il y a 2 semaines
Who we are
In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.
We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe & US by 2025.
In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.
A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.
About the role
Cowboy is about 'customer obsession', creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.
The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate Customer Success expert to make the difference between great and excellent.
What you'll be doing
- Collaborating closely with several internal departments, with a significant focus on hardware, software, and quality
- Addressing complex issues and conducting in-depth diagnostics
- Managing escalated tickets to ensure customer issues are resolved efficiently
- Providing valuable feedback to internal departments with the aim to enhance existing operational workflows
- Serving as the customer's champion through excellent follow-up and gaining a deep understanding of the product's technical aspects
Requirements
We are looking for a entrepreneurial person who:
- Is native German speaker and is fluent in English
- Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
- Is able to work and thrive in a fast-paced environment
- Has excellent communication skills (both written and verbal)
- Is comfortable speaking to a wide range of people covering a wide range of situations
- Is able to make a customer smile, even from behind a phone or computer
- Combines strong empathy with a solution-minded, goal-oriented mindset and approach
- Is a true team player. Taking ownership and taking care of your peers
- Is comfortable working flexible hours: this role requires mandatory shift and weekend work. If you are unable to commit to this requirement, please do not apply.
Benefits
- Highly competitive package with a clear and open salary structure
- 30 days annual leave/ vacation days (exclusive of local bank holidays)
- Your own Cowboy bike for the duration of your contract (and a nice discount for your family)
- Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture
- Daily meal allowance
- Having a real impact on the company's growth and evolution
- Working with people who love what they do every day
Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.
-
Customer Success Expert
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Cowboy Temps pleinWho we areIn 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Rocket Temps pleinThis is a remote job for applicants in EMEA time zone.We are looking for a Customer Success Manager. In this role, you will partner with customers to help them achieve a declared state of success powered by the ultimate communication hub. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to...
-
Customer Success
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique AUXIPRESS Temps pleinLieu : Souverain 25/Mix (Watermael-Boitsfort), Bruxelles, Belgique _- Date de début : Dès que possible_**Pourriez-vous être notre nouveau Customer Success & Care Manager ?****À propos d'Auxipress**Auxipress est le **leader de la veille médiatique et de l'analyse de données en Belgique**. Nous fournissons des solutions de brand intelligence pour...
-
Customer Success
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique AUXIPRESS Temps pleinLocation: Souverain 25/Mix (Watermael-Boitsfort), Brussels, Belgium_ Start date: As soon as possible_Could you be our new Customer Success & Care Manager?About AuxipressAuxipress is the leader in media monitoring and data analysis in Belgium. We provide brand intelligence solutions to enable companies to know their media impact, improve their image...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique UiPath Temps pleinOverview:The Customer Success Manager is a strategically focused and visible role. The Customer Success Manager is entrusted with our largest and most strategic customers. The CSM works with stakeholders across all parts of the business and at all levels (including the C-suite). The CSM guarantees that the correct foundations are in place to ensure the...
-
Customer Success Internship
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique CentralApp Temps pleinCentralApp est le leader du marketing en ligne pour les restaurants en France et en Belgique. Plus de 3 000 restaurants utilisent nos outils en ligne innovants tels que le Smart Website. Cette année, nos sites web ont été utilisés par plus de 10 millions de personnes, soit une croissance de 200% par rapport à l'année dernière. Nous collaborons...
-
Customer Success Intern
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Optimy Temps pleinOptimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs.At Optimy, we believe that corporations are a force for good and can make the world a better place. For more than 12 years, we have enabled organizations to...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Altares - Dun & Bradstreet Temps pleinAls Customer Success Manager (CSM) in het CSM-team ben je verantwoordelijk voor het beheren van relaties en het onboarden van nieuwe klanten. Je laat ze kennis maken met het product waar ze voor gekozen hebben en bent het aanspreekpunt voor de klant bij vragen en of opmerkingen. Je beheert de levering van onze diensten aan de klant en zorgt er voor dat een...
-
Customer Success
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Shyfter Temps pleinShyfter s an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity.Since our inception, we have rapidly grown (x3 each year ), and raised a significant amount of funds from both private business angels and public...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Eptura Temps pleinJob Title: Customer Success ManagerLocation: Frankfurt, Belgium, LondonWhat are we about:We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together,...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Generations Recruitment Temps pleinWhat's in it for you?:As a Customer Success Manager, you will be responsible for being the main point of contact for customers, identifying improvement opportunities, educating customers about the product, ensuring customers are achieving their goals, creating engagement plans, and collaborating with other teams.The company also offers an international...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique SoftwareOne Temps pleinJob Function:Sales Operations The role:We are looking for someone with passion for Technology, Business Development and Customer Service. As Customer Success Manager, you will thrive in a fast-paced and dynamic environment where you will learn something new every day about Technology Solutions and Sales.The Customer Success Manager is a client focused role,...
-
Customer Success Specialist
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique AUTOproff Temps pleinWil je meewerken aan de groei van AUTOproff? Wil jij klanten helpen en heb je een commerciële drive? Dan is deze job bij AUTOproff iets voor jouAUTOproff zoekt een Customer Success SpecialistZoek jij?- Een hecht team met leuke collega's- Veel vrijheid en verantwoordelijkheid- Een mooie werklocatie in Brussel- Internationale werkomgevingDan ben jij de...
-
Customer Success Associate
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Headit Temps plein**Headit is op zoek naar een Customer Success Associate voor snelgroeiend, innovatief bedrijf waar een onvergetelijke customer experience centraal staat.****Over onze klant**:Onze klant is een succesvolle startup in volle ontwikkeling met ambitieuze groeiperspectieven en een gezonde backbone.** Hands on, ondernemend & fun - **daar zijn we naar op zoek**Job...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique PlusOne Temps pleinOm het team te versterken en de groei aan te kunnen, zoeken we een Customer Success Manager**Uw verantwoordelijkheden**:- Contactpersoon voor de klant- Het beheer van het project- Opleiding van het verplegend team, ergo, fysiotherapeut; opleiding voor de kwaliteitsverantwoordelijke- Werken aan de integratie van de oplossing met de bestaande IT-systemen en de...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Brainwave Optigrators Temps pleinDescription Role_It is critical for us to provide our corporate customers with a great experience in all interactions they have with and in collaboration with our teams and our people. This continued focus on the customer experience is a top priority for our people in all actions we take, and we see the customer success manager as the driving force behind...
-
Customer Success
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Shyfter Temps pleinShyfter est une startup SaaS qui révolutionne le secteur des RH.Nous proposons une gamme de solutions RH puissantes, aidant les entreprises à rationaliser et à optimiser la gestion de leur personnel, la planification et la gestion de la paie..Depuis notre création, nous avons connu une croissance rapide (x3 chaque année ) et levé des fonds...
-
Customer Success
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Shyfter Temps pleinShyfter est une startup SaaS qui révolutionne le secteur des RH.Nous proposons une gamme de solutions RH puissantes, aidant les entreprises à rationaliser et à optimiser la gestion de leur personnel, la planification et la gestion de la paie..Depuis notre création, nous avons connu une croissance rapide (x3 chaque année ) et levé des fonds...
-
Customer Success Junior Advisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Sodexo - Benefits and Rewards Services Temps plein**Société**:Depuis sa création il y a plus de 50 ans, le groupe Sodexo est le leader mondial des services de qualité de vie.Chez Sodexo Benefits and Rewards Services, nous avons laissé notre empreinte dans le monde en aidant nos clients à offrir à leurs employés des expériences personnalisées, chaque jour. Nos plateformes d'avantages sociaux et nos...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Proximus Group Temps pleinIt is crucial for Proximus to offer our business customers a good experience in all the interactions they have with Proximus. This continued focus on the customer experience is a top priority for our people in all the actions we take, and we see the Customer success manager as the driving force behind the customer experience for his/her...
