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Helpdesk Representative for Eu Organization
il y a 2 semaines
Description:
We are seeking a motivated Helpdesk Representative for our representation organization, which operates closely with EU institutions.
This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and questions.
- Handle
users' requests addressing issues related to
missing data,
data quality, and providing
guidance on system usage:
Collaborate with
data providers,
business representatives, and
IT support teams to resolve user inquiries and challenges- Utilize ticketing systems, specifically Zendesk and JIRA, to track and manage reported issues and requests.
Analyze reported observations,
bugs, and
issues, ensuring effective reproduction for in-depth analysis.
- Provide
support and guidance to users, directing them to relevant documentation and resources
Profile
-
Good communication skills to interact effectively with
users,
data providers, and the
different departments:
- Strong
analytical skills to analyze issues and requests thoroughly
Experience in user support activities, with a focus on
problem-solving and
customer satisfaction:
- Maintain a strong
team collaboration synergy, ensuring effective communication and problem-solving - Use
ticketing systems, particularly
Zendesk and
JIRA:
Utilize IT knowledge, including proficiency
in MS Office, XML, SQL, and API
Offer
-
Attractive salary tied to your
expertise and
experience:
Extensive benefit package:insurance coverage, group insurance and travel insurance- Meal vouchers per day worked
International environment; Inclusivity and
diversity friendly environment; learn from each other and develop together
-
Continuous learning:offer a broad range of training and development opportunities
Company
As a leader in the
European Network of Transmission System Operators for Electricity, we play a crucial role in ensuring
seamless and
secure transmission of electricity across the continent.
European institutions, including the
European Commission and the
European Parliament.
By aligning our objectives with European energy policies, we contributes to the realization of the
European Green Deal and the
Energy Union, striving for a low-carbon, reliable, and cost-effective energy system.
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