Client Partner Cx

il y a 2 semaines

Diegem, Flandre, Belgique NTT Ltd. Temps plein

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers.

Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.


Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.


Working at NTT

Responsibilities:

  • Domain and industry Subject Matter Expert_
  • Maintain Subject matter expertise in a technology domain, multiple domains or solutions set
  • Support the closure of sales based on technology domain knowledge
  • Address the technology conceptual challenges during the sales process
  • Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
  • Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
  • Contribute to the knowledge base of NTT Ltd's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
  • Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set
  • Client interaction and engagement, and understanding_
  • Uncover and understand client business goals
  • Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy
  • Articulate our value propositions throughout all steps in the sales process
  • Conduct functional gap analysis and address business issues raised by clients
  • Prepare and conduct client workshops and presentations
  • Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
  • Use understanding of the client's business and depth of knowledge on the technologyspecific solution to personalize the recommended solution in line with the client's need
  • Opportunity identification and closing sales_
  • Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure
  • Pursue and land qualified leads identified by the client managers and other lead generation sources
  • Work alongside Client Managers to support the sales process, position technology solutions, and close the deal
  • Execute on the sales strategy_
  • Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets
  • Develop and maintain clear account plans for appropriate clients and targets
  • Discover, forecast, and run opportunities in the medium and longterm
  • Defining deals_
  • Scope and document solutions to meet customer requirements
  • Identify, assess and highlight client risks that could prove detrimental to the client's organization and credibility
  • Supporting the Sales process_
  • Collaboratively work with sales teams, especially Client Managers, to successfully close the deal
  • Partner with internal teams to ensure the scope of work and proposals are tracked and managed
  • Work closely with other interritory counterparts and matrix teams to achieve the shared goal of growth
  • Use NTT Ltd.'s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
  • Develop and implement an opportunity plan, to provide regular checkins with the primary point of contact and have an established process for getting buyin from all stakeholders

What will make you a good fit for the role?

Knowledge, Skills, and Attributes Required

  • Demonstrate success in achieving and exceeding sales and financial goals
  • Mastery in developing and encouraging meaningful customer relationships up to Clevel, particularly CFO's and CPO's
  • Delivery of engaging sales presentations.
  • Proficiency in team selling approach
  • Ability to define sales strategy
  • You will have a clientcentric approach, able to understand customer problems and find bestfit solutions
  • Flexible to adapt quickly to short, new missions or urgent deadlines
  • Negotiation skills to craft solutions that are beneficial to custome

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