Customer Support

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Optimy Temps plein

Optimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs.

At Optimy, we believe that corporations are a force for good and can make the world a better place.

For more than 12 years, we have enabled organizations to amplify their positive impact by building meaningful relationships with causes, communities, employees, and customers.

Today, over 350 organizations use Optimy to manage over 1.5M projects in 22 languages across 25 countries.

Our client portfolio includes Audi Belgium, Fondation Michelin, Grameen Foundation, Ford Motor Company, UEFA Foundation for Children, and many others.


We are looking for a
Customer Support & Documentation Specialist to join our Customer Support team based in our headquarters, Brussels.


Mission:


As a Customer Support & Documentation Specialist, you will play a vital role in our company, as you would be responsible for providing first line of Support to our users and maintaining high-quality and easily accessible documentation.

This role contributes to user satisfaction, reduces support queries, and facilitates a smoother user experience with the Optimy product.

Responsibilities:

Technical Assistance and Incident Management

  • Provide technical support to help customers troubleshoot and resolve issues related to the product.
  • Test, report, follow up and resolve problems reported by customers.
  • Collaborate with internal teams to address issues.
  • Adhere to SLA's in place
  • Ensure active resolution and proactive communication with customers.
  • Inform customers about current product bugs to ensure they are wellinformed.
  • Anticipate potential issues and provide proactive support to address them before they become significant problems for customers.

Feedback Collection

  • Collect and incorporate feedback from users to address common issues or improve the clarity of documentation.

Documentation

  • Contribute to the creation of online user documentation, including guides and FAQs, to assist users in using the product independently.
  • Promotion of Help Center
  • Contribute to the creation and the update of internal procedures
  • Develop and create user guides, manuals, tutorials, and other documentation materials that provide clear and concise information about the SaaS product.

Collaboration with other Teams

  • Work closely with product managers, developers, and other teams to gather information about changes in the software and ensure accurate representation in the documentation.
  • Collaborate with other teams to develop educational programs, training materials, and resources to enhance user understanding and proficiency.

Knowledge Base Management

  • Populate and manage a knowledge base that serves as a repository for articles, FAQs, and troubleshooting guides.

About you

_Technical Skills_

  • You have the ability to understand and troubleshoot technical issues related to the product
  • You already have experience in a position of customer facing role
  • Having an understanding of the SaaS product, its functionalities, and its use cases is considered a plus

_Soft Skills_

  • You have excellent written and verbal communication skills
  • You have excellent time management, organizational and multitasking skills
  • You are a team player and take ownership of incoming requests
  • You want to work in a fast paced environment where you can see a direct impact of your work

_Languages_

  • You are fluent in English
  • Fluency in German or another language is considered a plus

The Offer

_ The fundamentals_

  • A permanent contract with an evolutive fixed salary
  • Monthly net fees
  • Meal vouchers
  • Annual ecovouchers
  • Transportation costs reimbursement
  • Hospitalization insurance (DKV) A Hybrid work model

_Our Culture Value Proposition_

  • We believe that supporting and promoting inclusion and diversity across our business and society will make the world a better place for all.
  • We're committed to creating an inclusive culture that helps employees know they are valued, respected and empowered to do the best work of their life.
  • We celebrate diversity because we believe in the variety of perspectives and ideas that reflects our multinational environment and drives the most innovative and sustainable growth.


We provide a personal development plan (PDP) and a learning path in an online learning platform for every employee in our organization.


Equal Employer
Li-Hybrid

  • Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Icare Executive Search Temps plein

    ICARE Executive Search, cabinet de recrutement et de chasse de tête, recherche pour le compte de son client un Customer Support en CDI à Bruxelles.En tant que Customer Support aux côtés du responsable Commercial Belgique - Luxembourg, vous aurez pour missions principales:- Planification des interventions des techniciens- Assurer la communication des...

  • Customer Support Specialist

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Skipr Temps plein

    Skipr is looking for a Customer support specialistThrough an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees. Mobility is changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who're able to...

  • Customer Support Specialist

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Sennheiser Temps plein

    Sound made by Sennheiser - For more than 75 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio industry...

  • Customer Support Specialist

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Sennheiser Temps plein

    Sound made by Sennheiser - For more than 75 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.For us, the audio industry is...

  • Medewerker Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel dringend op zoek naar een **Medewerker Customer Support (M/F/x).**Robert Half is momenteel dringend op zoek naar een **Medewerker Customer Support (M/F/x).**Het bedrijf, actief in de **telecomsector**, is gevestigd in het centrum van Brussel en is gemakkelijk bereikbaar met de openbaar vervoer.U zal de link vormen tussen de...

  • Technical Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique OSR Enterprises AG Temps plein

    Description We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support. The right candidate should have various technical capabilities and customer-centric approach. Requirements Essential: 7+...

  • Customer Support Medewerker

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Robert Half Belgium Temps plein

    Robert Half is op zoek naar een **Customer** **Support** **Medewerker** voor een bedrijf in het centrum van **Brussel**.Robert Half is op zoek naar een **Customer** **Support** **Medewerker** voor een bedrijf in het centrum van **Brussel**.Onze klant is een bedrijf op mensenmaat dat actief is in de **auteursrechtensector**. Je komt terecht in een bekend...

  • Customer Support/ Sales Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique PlanetGroup Temps plein

    Voor een Internationaal bedrijf, actief in de energiesector, zijn wij op zoek naar een Customer Support Medewerker.- FunctieomschrijvingAls Customer Support Medewerker ben jij de spil tussen het sales departement en de klanten.Jouw taken zullen de volgende zijn:- Ondersteuning bieden bij het opstellen van commerciële offertes.- Contracten opmaken voor jouw...

  • Technical Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique OSR Enterprises Temps plein

    DESCRIPTION:We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.REQUIREMENTS:Essential: 7+ years of proven success in sales and business development for hardware, software or cyber vertical Relevant...

  • Customer Service Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Pauwels Consulting Temps plein

    Every day, we rise to the challenge to make a difference, and here's how the Customer Service Support role will make an impact. To bid service to customer first, without losing integrity. He or she will make sure that all customers are serviced appropriately so that they leave happy. Provide help to customers Treat orders from A to Z and ensure the following...

  • Customer Support Medewerker

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Robert Half Belgium Temps plein

    Robert Half is op zoek naar een Customer Support Medewerker (m/v/x) voor een bedrijf in het centrum van Brussel.Robert Half is op zoek naar een Customer Support Medewerker (m/v/x) voor een bedrijf in het centrum van Brussel.Onze klant is een bedrijf op mensenmaat dat actief is in de auteursrechtensector. U komt terecht in een bekend bedrijf en een dynamisch...

  • Medewerker Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel dringend op zoek naar een tweetalig FR/NL Medewerker Customer Support - Contact Centre.Robert Half is momenteel dringend op zoek naar een tweetalig FR/NL Medewerker Customer Support - Contact Centre.Het bedrijf is een naamloze vennootschap van publiek recht actief in de telecomsector, gevestigd in het centrum van Brussel en is...

  • IT Support Specialist

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Sharp Brains - Global IT Support Temps plein

    JD: EUC L1Location: Ahlstrom-Munksjö Malmédy SA Avenue de Pont de Warche, 1 BE- 4960 Malmédy BelgiumJob Type: Part-Time Contract - Two days a week (16 HOURS)Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction Raise ticket with OEM vendor in case of system under warranty and needs...

  • In House Customer Support

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution...

  • Customer & Claims Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Cryns Carrosserie Center Temps plein

    Ben jij altijd al gepassioneerd geweest door auto's? Haal je ook zo veel voldoening uit het verder helpen van klanten en ervoor zorgen dat klanten- en schadedossiers vlekkeloos verlopen? Heb je nood aan een nieuwe uitdaging en heb je zin om je voor de volle 100% in te zetten voor onze vestiging te Hasselt? Heb je op elke vraag volmondig "JA" geantwoord?Dan...

  • Technical Customer Support

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique House of Talents Temps plein

    Postulez ici**Michele Stassen**Office Manager- Appelle-moi LinkedIn- Partagez ce poste**Michele Stassen**Office Manager **Introduction**:Notre client est leader du marché dans la distribution de fournitures industrielles que ce soit dans la maintenance; la réparation ou la révision.Afin de renforcer leur site commercial; ils sont à la recherche d'un...

  • Customer Support Infocentre

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Federale Temps plein

    Fédérale Assurance n'est pas une compagnie d'assurances comme les autres. Depuis plus de 100 ans, nous privilégions l'aspect humain, une dimension-clé dans nos relations avec nos employés. Tous nos collaborateurs gèrent leurs dossiers de A à Z et ont ainsi la possibilité d'acquérir un grand savoir-faire. A l'écoute de nos clients, nous travaillons...

  • Customer Support Analyst

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique IT-Planet Temps plein

    IntroductieIT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **Customer...

  • Business Support Customer Service

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Sibelga Temps plein

    **Titre de la fonction**:BUSINESS SUPPORT CUSTOMER SERVICE (H/F/X)**Type de contrat**:CDD - 1 an**Régime de travail**:Temps plein**TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE **:Nos 1 100 collaborateurs s'investissent chaque jour pour garantir l'approvisionnement en énergie des foyers et entreprises que compte la capitale. Sur les chantiers ou depuis...

  • Customer Support Team Leader

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Proximus Group Temps plein

    Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...