![Proximus Group](https://media.trabajo.org/img/noimg.jpg)
Customer Support Team Leader
il y a 2 semaines
We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.
Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
Responsibilities:
- Leading a team of enthusiastic and dedicated Customer Support representatives by coaching, supporting, and motivating them in various operational challenges
- Implementing communication channels, guiding change management
- Seeking opportunities for improvements to elevate processes to a higher standard, ensuring more efficient service delivery.
- You are stress resistant and not afraid of a challenge.
- You have longterm ambition.
- You are eager to learn. Experience as B2C customer support (teamlead) is a plus.
- Experience in a customer support (teamlead) function, preferably within a technical (software) environment
- You have the ability to interact and manage people with ease people management suits you well
- You are analytically inclined and willing to take initiative. You approach problemsolving thoughtfully and have strong communication skills.
- Great verbal and written communication skills in Dutch + English (French is a plus)
- Client oriented, focused on client satisfaction and improvement of service
- Pragmatic, efficient, flexible and able to cope with (changing) priorities.
- Proficient in using ticketing tools such as Service Now, JIRA, Zendesk,...
- Positive mind and 'can do' attitude
LI-DNI
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