Customer Support Team Leader

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Proximus Group Temps plein
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter.

We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.


Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.


Responsibilities:

  • Leading a team of enthusiastic and dedicated Customer Support representatives by coaching, supporting, and motivating them in various operational challenges
  • Implementing communication channels, guiding change management
  • Seeking opportunities for improvements to elevate processes to a higher standard, ensuring more efficient service delivery.
  • You are stress resistant and not afraid of a challenge.
  • You have longterm ambition.
  • You are eager to learn. Experience as B2C customer support (teamlead) is a plus.
Profile

  • Experience in a customer support (teamlead) function, preferably within a technical (software) environment
  • You have the ability to interact and manage people with ease people management suits you well
  • You are analytically inclined and willing to take initiative. You approach problemsolving thoughtfully and have strong communication skills.
  • Great verbal and written communication skills in Dutch + English (French is a plus)
  • Client oriented, focused on client satisfaction and improvement of service
  • Pragmatic, efficient, flexible and able to cope with (changing) priorities.
  • Proficient in using ticketing tools such as Service Now, JIRA, Zendesk,...
  • Positive mind and 'can do' attitude
If you recognize yourself in these requirements, we are looking forward hearing from you

LI-DNI
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