Customer Support Advisor

il y a 1 semaine

Gent, Flandre, Belgique Volvo Group Temps plein
Belgium

Position Description

Introduction


Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem.

Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.


This is us, your new colleagues


You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home.

Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

  • We are a 24/7 operation and our department is spread over three European sites
  • Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.
    This is the job
  • Our multilingual advisors utilise their language skills to support customers with international breakdowns. It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
  • Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
  • A creative and proactive approach to problem solving ensures our customers are well supported. When things aren't going smoothly, we think outside the box.
  • Teamwork and collaboration are the foundations of our business
    Are you the one?
  • You are customer focused, always striving for the best possible service and solution for our customers.
  • You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
  • You go the extra mile, solving problems with a proactive and creative mindset.
  • You like working in a team, supporting and lifting each other up.
  • You are keen to keep learning and developing your skills.
  • You are open to working in shifts, just like your colleagues, to provide roundtheclock service to our clients.
  • You are fluent (written and verbal) in English, German and one other eastern language (Czech, Polish, Lithuanian,...)
    A perfect match? Just some of the benefits of working for us...
  • Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
  • Wellbeing services
  • Restaurant on site
  • Opportunity to grow within the company
  • Good work life balance
  • Possible to work 50% (23 days) from home
  • International environment
    Let's do this


Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.


  • If you are ready to join us, just click the button and apply
  • Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.
  • After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.

About us
The
Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Auto req ID
137802BR

Organization
Volvo Trucks

State / Province
Oost-Vlaanderen

City/Town
Gent (Oostakker)

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Aftermarket

09-Jun-2023

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    IntroductionVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. This is us, your new colleaguesYou will work in a...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    : IntroductionVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. This is us, your new colleaguesYou will work in a...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    IntroductionVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. This is us, your new colleaguesYou will work in a...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with German, Polish and Czech language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact of drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Dutch, French and German language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    BelgiumPosition DescriptionIntroductionVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.This is us, your new...

  • Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. IntroductionVolvo Action Service (VAS) takes care of our Volvo Group...

  • Lithuanian Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a Lithuanian speaking Customer Support Advisor to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact of drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast...

  • Customer Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique SD Worx Staffing Solutions Temps plein

    **Functieomschrijving**Ben jij een taalkundig talent en op zoek naar een uitdagende job in een dynamische omgeving in hartje **Gent**? Dan zijn wij op zoek naar jouBij SD Worx Professionals zijn we momenteel op zoek naar een **meertalige** Customer Advisor voor onze dienstverlenende klant.Als Customer Advisor ben je het eerste **aanspreekpunt** voor klanten...

  • Lithuanian Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Lithuanian, Polish, German and Czech language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical...

  • Lithuanian Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Lithuanian, Polish, German and Czech language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical...

  • Customer Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique SD Worx Staffing Solutions Gent Temps plein

    FunctieomschrijvingBen jij een taalkundig talent en op zoek naar een uitdagende job in een dynamische omgeving in hartje Gent? Dan zijn wij op zoek naar jouBij SD Worx Professionals zijn we momenteel op zoek naar een meertalige Customer Advisor voor onze dienstverlenende klant.Als Customer Advisor ben je het eerste aanspreekpunt voor klanten en zorg je...

  • German and Polish Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a German and Polish speaking Customer Support Advisor to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road...

  • German and Polish Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a German and Polish speaking Customer Support Advisor to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road...

  • Customer Advisor II, Bel

    il y a 1 semaine

    Gent, Flandre, Belgique Intrum Temps plein

    At Intrum, you will have the opportunity to grow and make a positive impact. The company offers a dynamic and international work environment with a supportive culture that values hard work.Vacancy: Customer Advisor at Intrum - Ethical Debt Collection Agency in GhentAre you empathetic with strong communication skills? As a Customer Advisor at Intrum, a...

  • German and Czech Speaking Customer Support Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique language matters Recruitment Consultants B.V. Temps plein

    One of the leaders in the automotive industry is in urgent need of a German and Czech speaking Customer Support Advisor to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road...

  • Customer Sales Advisor

    il y a 1 semaine

    Gent, Flandre, Belgique Itzu Jobs Temps plein

    **Customer Sales Advisor**:**Over deze job**:- Ben jij een resultaatgerichte professional met een passie voor klanttevredenheid en sales?- Haal je energie uit **outbound** klantencontact via jouw uitstekende communicatieve vaardigheden?Helemaal klaar om meer te weten te komen over de job? Lees dan snel verdercustomercarejobs**Jouw verantwoordelijkheden**:Als...

  • Teamlead Customer Support

    il y a 1 semaine

    Gent, Flandre, Belgique Exact Temps plein

    (Sr.) Professional Job Gent Customer Support BelgiumAls Teamlead Customer Support ben jij verantwoordelijk voor een grote groep ambitieuze Professionals en lever jij een cruciale bijdrage aan de doelstellingen die wij hebben binnen Exact. Jij zorgt ervoor dat jouw team goed functioneert en dat zij zich goed voelen en zich kunnen ontwikkelen. Bij Exact denk...

  • Customer Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique iController Temps plein

    What You'll Do: Maintains highlevel of customer satisfaction (CSAT) handling customerfacing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests Effectively translates customer needs/problems into solutions or internal support plans of action Reviews workload diligently to stay ahead...

  • Customer Support Coordinator

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    BelgiumPosition DescriptionIntroductionTechnical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee...