Customer Support Specialist

il y a 1 semaine

Gent, Flandre, Belgique iController Temps plein

What You'll Do:

  • Maintains highlevel of customer satisfaction (CSAT) handling customerfacing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests
  • Effectively translates customer needs/problems into solutions or internal support plans of action
  • Reviews workload diligently to stay ahead of customer expectations and in accordance with established service standards
  • Identifies production issue trends and manages appropriately within leadership escalation path
  • Maintains continual awareness of new products as they are introduced
  • Consistently documents support cases in Salesforce and updates knowledge base when applicable

What You'll Bring to the Team:

  • Proven experience in a technical support role, preferably within a SaaS company or related industry
  • 2+ Years preferred
  • Strong technical skillset including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing
  • Ability to utilize CRM technology to document and manage customer support issues
  • Previous experience working with defined operating protocols, systems processes, and service level agreements (SLA)
  • Critical thinker with the ability to interface with various internal support partners to derive solutions
  • Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue
  • Strong verbal (building relationships) and written (documenting answers) customer engagement skills
  • Persistent work ethic with a positive, team player mentality
  • Bachelor's Degree preferred

What You'll Get:

  • Work hybrid: We have really nice offices to work from, but you can also regularly work from anywhere you like. #LI-Hyrbrid
  • A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions big and small each and every day.
  • Flexible Working Hours: We support your lifestyle
- the results are what count.

  • Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership, and High-Potential Programs, we foster an environment where all employees can grow.
  • Recognition: From Billtrust Bucks and Gongings to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
  • Unique Individuals: We understand Diversity and Equal opportunities as enrichment for our futureoriented work at Billtrust. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
  • Benefits: Country specific perks and fringe benefits

Who We Are:


For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture.

We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.

  • Customer Support Specialist, Payments

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Temps plein

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...

  • Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Commerce Temps plein

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeLightspeed are currently looking for a Support Specialist for our L Series Product, based in our Ghent office.As part of Lightspeed's Support team, you will be the first point of contact with our customers, and...

  • Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Temps plein

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeAs part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with...

  • Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique beBee Professionals Temps plein

    Offre d'emploi: Support Specialist chez beBee Professionals à GandbeBee Professionals recherche un Support Specialist pour rejoindre son équipe à Gand.Le candidat idéal devra avoir une expérience professionnelle dans le domaine du support informatique et une connaissance approfondie des systèmes d'exploitation Windows et Linux. Il devra également...

  • Customer Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Corilus Temps plein

    Votre Fonction:- L'équipe Customer Support est responsable de la prise en charge des demandes d'assistance téléphoniques et électroniques de l'ensemble de nos clients. En tant que membre de l'équipe vous vous chargez de l'analyse des différentes questions et problèmes rencontrés et du support à l'utilisation des logiciels. Vous gérez également le...

  • System Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique beBee Professionals Temps plein

    Offre d'emploi : Spécialiste en Support Système chez beBee Professionals à GandbeBee Professionals recherche un Spécialiste en Support Système pour rejoindre son équipe à Gand.Le candidat idéal devra avoir une solide expérience en matière de support système et de dépannage, ainsi qu'une connaissance approfondie des systèmes d'exploitation...

  • IT Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Volvo Group Temps plein

    BelgiumPosition DescriptionIntroductionThe Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.Volvo Group IT manages the Group's...

  • Customer Support Medewerker

    il y a 1 semaine

    Gent, Flandre, Belgique Noël Franklin Temps plein

    Als Customer Support medewerker kan je als geen ander prioriteiten stellen, je lost problemen op een professionele manier op en bent commercieel ingesteld. Hier leer je alle nieuwste hoogtechnologische snufjes kennen. Ben je ambitieus, sociaal en enthousiast? Waag je kans, want hier liggen sowieso doorgroeimogelijkheden voor je klaar**De functie inhoud**:Als...

  • Implementation Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Temps plein

    Welcome to Lightspeed!Are you in the lookout of a new gig or just exploring the job market? Well, you might be at the right place. Lightspeed is on the hunt for an Implementation Specialist to join the Customer Implementation Team in Ghent. As the main point of contact for new and existing customers during the launch and onboarding journey, your role is...

  • Service Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Page Personnel Temps plein

    Onze klant verzorgt dagelijks de distributie van ongeveer 700 tot 1100 pakketten en dit zes dagen per week. Om dit complexe proces vlekkeloos te laten verlopen, zijn we op zoek naar een flexibele en zelfstandige klantenservice die een cruciale rol speelt in het waarborgen van klanttevredenheid. Dit elke weekdag alsook op zaterdag. Ze zijn op zoek naar een...

  • Technical Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique inHouse Temps plein

    **Technical Support Specialist**:3D CAD/CAM softwareoplossingen**Software****inHouse****Gent****Beschrijving**:Voor een onderneming die grote beroemdheid heeft verworven in de 'off-site' constructie industrie gaande van Duitsland tot Japan, zijn we op zoek naar een support specialist.Gegroeid uit een ingenieursbureau, zijn ze sinds 1988 gespecialiseerd in...

  • IT Technician

    il y a 1 semaine

    Gent, Flandre, Belgique IT Support Temps plein

    Responsibilities: Provide technical support for desktop computers, laptops, printers, and other peripheral devices Respond to user inquiries and troubleshoot hardware and software issues Install, configure and maintain software and hardware systems Manage user accounts, security groups and permissions Collaborate with other IT teams to resolve issues and...

  • Teamlead Customer Support

    il y a 1 semaine

    Gent, Flandre, Belgique Exact Temps plein

    (Sr.) Professional Job Gent Customer Support BelgiumAls Teamlead Customer Support ben jij verantwoordelijk voor een grote groep ambitieuze Professionals en lever jij een cruciale bijdrage aan de doelstellingen die wij hebben binnen Exact. Jij zorgt ervoor dat jouw team goed functioneert en dat zij zich goed voelen en zich kunnen ontwikkelen. Bij Exact denk...

  • Client Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique beBee Professionals Temps plein

    L'entreprise beBee Professionals à Gante (Gand) recherche un(e) spécialiste du support client.Le candidat idéal devra avoir une excellente connaissance des systèmes informatiques et des logiciels, une bonne compréhension des processus et des procédures, une excellente capacité à communiquer et à travailler en équipe, et une excellente capacité à...

  • Office Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel op zoek naar een **Office Support Specialist **voor een koepelorganisatie actief in de biotechnologische sector.Robert Half is momenteel op zoek naar een **Office Support Specialist **voor een koepelorganisatie actief in de biotechnologische sector.De firma is gelegen in **Gent** en is gemakkelijk bereikbaar zowel met het openbaar...

  • Customer Experience Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Mobius Temps plein

    Customer Experience Specialist- Are you a customer-centric professional who loves delivering the best customer experience? for the position of Customer Experience Specialist**Praktische informatie**:FulltimeGhent/Brussels (hybrid)**Over ons**:Möbius is een adviesbureau dat zowel publieke en private organisaties binnen de industrie, services en retail-sector...

  • Customer Service Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Tempo-Team Temps plein

    functiegroepCommercieel-- referentieDUOTT jobdetailsBinnen deze functie ben je het eerste aanspreekpunt voor alle transportgerelateerde vragen.Je bewaakt de klantentevredenheid.Je ontvangt de binnenkomende transportorders en staat hiervoor in communicatie met de klanten. Uiteindelijk geef je de tranportorders door aan de operationele diensten die instaan...

  • Application Support

    il y a 1 semaine

    Gent, Flandre, Belgique Experis Belgium Temps plein

    Location:Gent Type:Perm#20713For our partner, a leading cloud-based software provider for a niche industry, we're looking for a talented Application Support Specialist to join its global scale-up team. As a member of the dynamic and innovative team, you'll have the opportunity to work with cutting-edge software, global partnerships, open architecture,...

  • Software Support

    il y a 1 semaine

    Gent, Flandre, Belgique Experis Belgium Temps plein

    Location:Gent Type:Perm#20713For our partner, a leading cloud-based software provider for a niche industry, we're looking for a talented Software Support Specialist to join its global scale-up team. As a member of the dynamic and innovative team, you'll have the opportunity to work with cutting-edge software, global partnerships, open architecture,...

  • Customer Support Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Corilus Temps plein

    Het Customer Support team is verantwoordelijk voor de telefonische en elektronische ondersteuning voor al onze klanten. Je staat in voor de analyse van verschillende vragen/problemen en voor de ondersteuning bij het gebruik van de software. Daarnaast stel je diagnoses vast van technische pannes (PC en randapparatuur).Jouw challenge?- Je staat in voor...