Customer Experience analyst

il y a 1 semaine


Rumst, Flandre, Belgique Page Personnel Temps plein

What does a Customer Experience Analyst do?

  • You are responsible for the entire order life cycle to ensure orders are shipped to agreed deadline.
  • You make sure to set-up new customers & orders and do modification if necessary.
  • You detect escalations, do problemsolving and request support from other divisions if inquired.
  • You are the single-point-of-contact for your key accounts and backup accounts.
  • You provide required export/shipping documentation (compiled to the relevant legislation).
  • You support the policies, procedures and metrics. While you take the initiative to become a more proactive, efficient & clientoriented organization.
  • You participate in process improvement projects.

What are we looking for in a candidate?

  • YouhavegreatcommunicationskillsinDUTCH &ENGLISH (bothwrittenandverbal)
    • You communicates in a clear, organized and precise manner.
    • You respond to the customer relevant to their original request, while providing alternative solutions.
  • You have the ability to understand and effectively interact with people across cultures and languages.
  • You have a good knowledge of Microsoft Office (e.g. Word, Excel, Power Point, and Outlook).

What's in it for you?

  • You are welcomed warmly in an open & multicultural environment
  • You have a lot of opportunities to grow within the start-up.
  • You get an atractive salary with extra legal compensations.
  • You have 26 legal holidays

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