Reception and Facilities Experience Coordinator
il y a 1 semaine
Part Time Reception and Facilities Experience Coordinator (20hr per week)
Location:
BlackRock, Belgium Office
Role Purpose
Reporting to the Regional Assistant Facilities Manager FraBeLux
A highly self-motivated person with a passionate for customer service, a team player with great attention to detail.
The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock, its clients and vendors.
Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.To promote the company in the most favourable light through the highest levels of personal and professional conduct.
To ensure that reception services provide a high-profile role model that reflects JLL and BlackRock values and which sets the tone for everyone entering the BlackRock premises, whether they be staff or visitors.
Core Facilities and Reception Responsibilities
Enthusiastically welcome all visitors to BlackRock, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and bidding them goodbye.
Answering the phone in a professional manner consistent with BlackRock's global standardManaging the switchboard and welcoming clients
To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To process and manage conference room bookings and requirements
To ensure all visitors and contractors to the building are correctly registered and issued a pass or greeted by their hosts
To book taxis for internal and external guests
To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.
Coordinate catering services for internal events
To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable)
To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary
Other reasonable duties required as part of the role as and when requested, and flexibility on ad hoc overtime.
Facilities Service
Coordinate general Housekeeping, Porterage (room set up and changes), Horticulture and Cleaning, per the JLL contract
Collaborate with the BlackRock teams vendors and planned works
Manage and order office stationery & pantry supplies deliveries, stock, and distribution
Assist with printing, binding services mail & courier handling services.
Support BLK team with desk booking process
Manage and coordinate security access cards for employees and vendors.
Be security and HSE first point of contact on the ground for general queries, supported by the wider JLL account.
Perform guided checks on AED and First aid boxes
Escort or arrange escort for vendors (Fire extinguisher, plants etc)
To regularly monitor customer feedback and produce an appropriate action plan based on the results.
To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
To ensure that you deliver what you promise to the customer, client, and team.
Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
Be aware of all projects which are happening within the office that may have an impact on operational delivery.
Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.
Risk Management
Support the implementation disaster recovery and business continuity programmes.
Follow established escalation procedures and incident reporting procedures.
Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures, and strategies.
You will need to be able to demonstrate the following skills and experience
Prior experience in facilities, hospitality, or related field (preferred).
Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively.
The ability to effectively deal with stressful situations.
The ability to work independently.
Critical Competencies for Success
Firm First mind-set
Able to cooperate and work well with others to meet targets.
Support the team effectively as and when needed.
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