Multilingual Action Coordinator
il y a 1 semaine
Join our client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of camaraderie among colleagues. As a multillingual Action Coordinator, you'll play a crucial role in ensuring customers receive top-notch support during breakdown situations, leaving a memorable impression of satisfaction with our brand.
Key Responsibilities:
- Act as the main link between customers, drivers, and dealers to quickly solve breakdown issues and optimize vehicle uptime.
- Handle breakdown cases across Europe, communicating effectively in the customer's native language and navigating designated systems for crucial information.
- Prioritize customer needs and follow established breakdown procedures with meticulous attention.
- Show outstanding communication skills and a customer-focused approach in all dealings.
- Promote a positive, proactive attitude, consistently aiming to surpass expectations and contribute to team accomplishments.
- Embrace a culture of continuous learning, aiding in team growth and knowledge sharing.
- Be open to working in a rotational shift system.
Requirements:
- Customer-centric mindset with a positive attitude and strong communication skills.
- Driven to excel and keen to add value to a collaborative team setting.
- For this role, proficiency in* English along with knowledge of specific European languages is necessary.
- Willingness to adjust to a flexible shift schedule.
Benefits:
- Competitive salary with perks like meal vouchers, transportation assistance, and shift allowances.
- Access to well-being services to enhance overall health and wellness.
- Convenient on-site dining facilities.
- Opportunities for career growth within a global organization.
- Focus on work-life harmony in a supportive atmosphere.
- 10 public holidays, 20 days of legal leave.
- Hybrid working mode upon completion of initial onsite training.
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