Employee Journey Expert
il y a 1 mois
Key responsibilities:
- You are responsible for enhancing both operational excellence and employee experience through different moments that matter in the employee life cycle of our ING colleagues, next to a superior customer experience towards managers.
- Your goal will be to ensure every employee feels valued and supported, based on journeys that are personal, easy, relevant, and instant.
- You will identify and implement improvements to employee experience with an inside-out approach (what does internal ING data tell us) and an outside-in approach (improve and innovate current processes based on external market trends).
- You will also be responsible as a process expert to address and resolve specific employee inquiries in an efficient and caring way, ensuring a high level of satisfaction.
o perform case management for sensitive cases
o support employee journeys during business transformations with people impact
o initiate, in collaboration with HRBP's and based on need, feedback sessions with the business (management) in context of EX and use the gathered input for improvements
- Employee journeys in scope:
o Employer branding
o External recruitment
o Internal Mobility & International Mobility (between ING entities)
o Onboarding
o Business Transformations
o Offboarding
o Learning Operations
When are you successful
- Strong project and change management skills; being able to identify and implement new initiatives to enhance employee experience and operational excellence.
- Data capabilities: understand internal and external data and translate to insights that will influence overall HR strategy.
- Also being able to address and resolve sensitive cases in a mature and caring way, but within our service delivery model
- Strong communication and stakeholder management; working in dynamic environment with connection with HR in Belgium, ING Belgium, Global HR, Centralized People Services
- Proactive and innovative mindset with a passion for improving employee experience
The Team
- You will integrate a newly created team in a dynamic environment with connection to various teams within HR, Centralized People Services and the business
- In this team, we want to foster a problem solving and innovative mindset
- Next to a couple of additional Employee Journeys Experts as direct colleagues, also the Recruitment team and the Business Transformations team are part of the Talent Mobility Services team.
As a part of the People Services department, you support & contribute to the following mission:
Our ambition with this transformation program is to set our HR function up for the future by bringing a more globally standardized, data-driven and impactful People Services Experience that allows an increased focus on Operational Excellence & Employee Experience, an essential part of our People Vision.
With the implementation of TogetherHR, we will become part of a bigger HR eco-system, allowing closer & more structured collaboration with our Global counterparts on the one hand and rely upon the proven capabilities of our colleagues in ING Hubs in Poland and Manilla on the other hand.
Together, our purpose remains to bring personal, easy, relevant and instant employee services through the existing contact model.
To allow a smooth matching with the Global Footprint on the one hand and allowing implementation and adoption of the BE contact model on the other hand, we will adapt the structure of Local People Services and its teams. Our intention and ambition with the new structure is to
· bring experience, value add and partnership to our employees and our managers
· increase focus on employee experience, both in the delivery of & by continuously improving our employee services.
· remain in control over the E2E Quality, effectivity & efficiency of our processes
-
Customer Journey Expert
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinCustomer Journey Expert – KYC Your role & work environmentMoney laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still...
-
Digital Customer Journey Expert
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinDigital Customer Journey Expert - Customer Acquisition & EngagementYour role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...
-
Customer Journey Expert
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinCustomer Journey Business Banking Insurance A day in the life of the Customer Journey Business Banking Insurance ● Develop understanding of ING business banking insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments;● Develop bank-insurance future-proof value proposition and distribution...
-
Customer Journey Expert – Assisted Channels
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinProject Manager Chat & callEmployee | Project / Program management | Professional | Belgium | 16Hybrid mode (50% office, 50% home), 100% fixed contractYour work environment & roleJoin our team and be part of an exciting opportunity to make a significant impact on the way clients interact with ING.You will join the Interaction Solutions family within the...
-
HR Data Analyst
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinData Analyst IV - Digital Solutions & Employee Insights – BrusselsBusiness Title: HR Data Analyst Job Description Code: AL15Work location: Cours Saint Michel EtterbeekX% homeworking: 50% working from home on the basis of a team agreement. Work Schedule: 37h flexFunction class: GJA 16PCP function: NoSensitive function: NoTO BE Manager: TBD, Lead Employee...
-
Credit Fraud Expert
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinCredit Fraud Expert – Credit ManagementPermanent contract, full time, Brussels, JG18 Your role & work environment You will report directly to the head of Credit Management. Credit Management is a dynamic team consisting of 65 credit analysts, decision makers and portfolio managers being accountable for managing credit risk across all portfolios. Your...
-
HR Digital Solutions
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinLead Employee Journey Experts III - Digital Solutions & Employee Insights – BrusselsBusiness Title: Head of Digital Solutions & Employee InsightsAs a part of the People Services department, you support & contribute to the following mission: 'Our ambition with this transformation program is to set our HR function up for the future by bringing a more...
-
HR Digital Solutions
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinLead Employee Journey Experts III - Digital Solutions & Employee Insights – BrusselsBusiness Title: Head of Digital Solutions & Employee Insights Werklocatie: Brussels (CSM-SMW/Marnix)X% thuiswerken: In line with ING Policy (50%)Werkrooster: 37h flex As a part of the People Services department, you support & contribute to the following mission: 'Our...
-
Expert Analytics Digital Business Banking
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinThe Expert Analytics Digital Business Banking is part of the Business Banking Organisation and has as purpose to enable us to be a data driven organization and making sure decisions taken can be based on accurate and up to date data. Your role will play a key part to set us up a strong commercial steering in the organization, to improve our customer...
-
Sourcing expert Third Party
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinSourcing Expert Third Party [Belgium, full time]We redefine banking. What about you?There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in...
-
Teamlead Talent Mobility Services
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinHead of Talent Acquisition & Internal MobilityWork location: Brussels X% Home work: 50%Work schedule: 37hAs a part of the People Services department, you support & contribute to the following mission: 'Our ambition with this transformation program is to set our HR function up for the future by bringing a more globally standardized, data-driven and impactful...
-
Functional Analyst
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinFunctional Analyst - KYC Interactions[Permanent contract, Full-time, Brussels] Your role & work environment Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social...
-
Expert in information
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique IT Scout Temps pleinOnly available for residents of Belgium, BrusselsOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...
-
Expert in AI/NLP/ML
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique Sword Group Temps pleinWe are looking for an Expert in AI/NLP/ML for a data governance team in our client's departmentTasks: Coordinate the design and implementation of AI solution. Propose adequate machine learning models and employ NLP techniques to extract valuable insights from large datasets; Support the development of generative AI solutions in knowledge management; Engage...
-
Squad Master – Customer Account Reporting
Il y a 2 mois
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinYour role & work environmentMoney laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are...
-
Spécialiste technique bâtiment
Il y a 3 mois
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinL'équipe des experts habitation est activement à la recherche d'un∙e spécialiste technique bâtiment pour la région Flamande afin de renforcer ses équipes. En tant que spécialiste technique, vous serez chargé∙e de fournir une assistance sur mesure à nos clients∙tes et partenaires courtiers dans le domaine de l'assurance Incendie. Vous serez...
-
Internal Audit Expert
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinÀ l'Audit Interne au sein d'AXA Belgium, nous sommes en charge de veiller à ce que tous les risques de l'entreprise soient identifiés et maîtrisés.Nous sommes actuellement à la recherche d'un.e interne souhaitant développer une compréhension globale de l'ensemble du business model d'AXA, capable de remettre en question la gouvernance et les...
-
Relationship Manager Commercial Finance Belux
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique ING Temps pleinRELATIONSHIP MANAGER – ING COMMERCIAL FINANCE BELUX – BRUSSELS (MARNIX) Belgium, Brussels, Marnix BuildingEmployee, ING Commercial Finance Belux NV/SA100% (full-time)50% homework possibleYour role & work environmentING Commercial Finance (or 'ING ComFin', for family & friends) is part of ING Lease Belgium and offers receivables financing services to both...
-
Development & Engineering Expert (Band 3B)
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinAbout the positionEngineering excellence at AXA Belgium is a transversal team that contributes to the software delivery of the product teams by taking a lead in the technology evolution, standardization of engineering solutions and animation of the technology communities.As a senior technical engineer – focus API, you watch over the development practice of...
-
Life Expert – Claims RS
il y a 1 mois
Bruxelles, Région de Bruxelles, Belgique AXA Group Temps pleinAXA est un acteur majeur du secteur de l'assurance et nous recherchons des talents motivé·e·s pour rejoindre nos équipes. Notre programme de formation sur mesure peut te transformer en un·e spécialiste en assurances vie, quelle que soit ton expérience.Qui recherchons-nous ?Nous recherchons des professionnel·le·s engagé·e·s, capables de s'adapter,...
