![Monizze](https://res.cloudinary.com/recruitee/image/upload/production/images/FYI/KEC2uPgfFmEq.png)
Onboarding Associate
il y a 1 mois
What we are seeking:
De onboarding associate zorgt ervoor dat de klant vanaf het eerste moment een positieve klantenervaring heeft met onze producten. Zodra een nieuwe klant zich aanmeldt, hetzij via onze website of via andere communicatiekanalen is dat het moment waarop de specialist op het gebied van klantenbinding het toneel betreedt. Hij/zij zorgt ervoor dat er aan de verwachtingen van de klant is voldaan en dat deze zich vanaf het eerste moment op zijn gemak voelt en dat ze overtuigd worden om klant te worden van Monizze.
Your advantages first
Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
Your purchasing power is optimized - the moto is true for clients & employees
30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
Belgian roots, mindset & attitude: a cool and informal atmosphere - one of the best things since waffles
Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
Your health and your family's health is covered by our hospitalization insurance
Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
Homeworking opportunities and overall flexibility
A yearly trip with all your colleagues to celebrate our achievements
We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us
Your Key Responsibilities:
Eerstelijns Ondersteuning: Fungeren als het eerste aanspreekpunt voor vragen van nieuwe klanten en proactief oplossingen bieden voor eventuele uitdagingen.
Informatieverstrekking: Verstrekken van duidelijke en begrijpelijke informatie over productfuncties, accountinstellingen en operationele procedures.
Overtuigen: Klanten overtuigen dat onze producten het beste aansluiten aan hun behoeften
Opvolging: Opvolgen van klanten om te controleren of ze tevreden zijn met de geboden ondersteuning en ervoor zorgen dat eventuele feedback wordt doorgegeven aan de relevante teams.
Samenwerking: Samenwerken met het sales-team om de behoeften van nieuwe klanten beter te begrijpen
Ervaring in klantenservice of een vergelijkbare functie.
Uitstekende communicatieve vaardigheden en klantgerichte houding.
Probleemoplossend vermogen en vermogen om snel te schakelen.
Niet bang om te bellen
Proactieve houding naar de klanten toe
Stressbestendigheid
Customer focus mindset
Meertaligheid is een must (FR/NL) en goede kennis van de Engelse taal
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