Business analyst

Il y a 2 mois

Bruxelles, Région de Bruxelles, Belgique IT Scout Temps plein

Only available for residents of Belgium, Brussels


Our client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their goals.

PROFILE: IT BUSINESS ANALYST
The person appointed will work with a dynamic team, focused on delivery, smooth collaboration and service orientation.
The tasks and competences required are described below:

Description of tasks

• Analyse how the HR processes, definitions, principles, practices are implemented by the different EU organisation with a view of supporting the use of the HR IT platform and related systems in a harmonised and consistent way and document the residual differences;

• Identify viable business solutions, translate them into technical specifications and assist with their technical implementation;

• Use appropriate tools to track differences in implementation and configuration during the interinstitutional adoption of the HR IT platform including SYSPER (the legacy HR solution);

• Define use cases and test configurations and proposed solutions on different technical environments;

• Support the change management process and analyse change requests, which can result in proposing new solutions or workarounds to meet the business requirements;

• Develop and deliver business oriented documentation, training and coaching sessions for a successful adoption and use of the HR IT platform;

• Analyse business processes especially related to support and propose options implementation and for automation/ simplification in line with the capabilities and standards offered by the digital solutions;

• Provide second level support for business and functional inquiries from the interinstitutional partners;

• Initiate and contribute to projects and continuous improvement initiatives;

• Interact with multiple stakeholders inside the DG, with the rest of the HR family.

Specific Knowledge and Skills:
The successful candidate must have a strong IT background and experience as business analyst with at least three years of professional experience in a position with similar duties and domain would be an advantage

Required:

• Service management frameworks / ITIL.

• Technical knowledge, skills, and experience in interacting with users of IT systems and IT developers;

• Knowledge and/or keen interest in Commission's human resources rules, processes and tools;

• Capacity to understand interdependencies between technology, operations and business needs;

• Advanced drafting skills, including technical drafting and presentation skills;

• Strong analytical capacity and solution oriented thinking;

• A high sense of responsibility and strong service orientation;

• Very good communication skills, with ability to analyse and structure complex information;

• High degree of planning and organisational skills, able to prioritise and manage multiple files and deliverables;

• Good interpersonal skills, working well both independently and in a team-oriented, collaborative environment;

• Very good command of spoken and written English equivalent to minimum level C1 and knowledge of French would be an advantage.

Desirable:
Familiarity with the following areas would be an advantage:

• PM2 and Agile (Scrum);

• Project/ service management related tools (JIRA, Confluence);

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