Customer Services and Administration Officer FR/NL

il y a 3 semaines


WoluweSaintLambert, Belgique Unique Brussels Temps plein
Farmaceutisch Bedrijf Functieomschrijving Customer Services and Administration Officer - Retail productsFor the support of the Finance & Administration department, the company  is actively looking for a Customer Services Officer - Retail products for a fulltime position and with following profile:
  • Obtained degree: You have a Bachelor degree or equivalent by experience
  • Languages: You are fluent in Dutch and French with a good knowledge of English.
  • MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word -PowerPoint)
Job description: 
Main tasks: 
  • As a customer services officer you are the direct contact person for our customers 
  • Manage and ensure response of all incoming phone calls and customer service inquiries
  • Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
  • Responsible for the follow-up of orders from A to Z
  • Gather all information necessary to start the return/credit note procedure - complaints
  • Manage the commercial conditions granted to specific customers
  • Follow-up sale orders issues between us and the warehouse
  • Manage the stock loadings for new products
  • Responsible for the samples and inventories
  • Analyze & report business results and market data to Management 
  • Deliver administrative support to the Sales Manager – Retail products
  • Backup of the Customer Services Officer - Hospital and Specialty product 
  • Change or adapt prices in Oracle and Salesforce
  • Responsible for certain tasks of the monthly closing process
     
Profiel Ideal profile:You have a first proven experience in a similar roleYou have strong communication skillsYou have a good knowledge of Excel and like working with numbersYou like to work in team and don’t hesitate to help othersYou are not afraid to work in a growing company and a dynamic environmentYou are stress-resistantAn experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system Aanbod Van € 2.800 tot € 3.500 per jaar What we offer:As Customer Services Officer you will be working in a dynamic and international environment. You will have a permanent contract and flexible working hours with the possibility of working partially from home. The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages:Monthly reimbursement of costs Meal vouchers of 8€/working day of which 6,91€ paid by the company Group insurance (pension plan and invalidity)Hospital insuranceMonthly transportation allowanceMobile phone subscription LaptopEco-cheques 250€ / Year (Pro rata starting day)Yearly sector bonus according to JC200Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date) Timing: ASAP
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