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Customer Service Specialist for Benelux
il y a 3 semaines
- Zorg voor de nauwkeurige verwerking van binnenkomende orders door deze te controleren op juistheid en volledigheid.
- Houd toezicht op het gehele traject van orderverwerking tot aflevering en los eventuele logistieke problemen snel op.
- Verzorg de facturatie van geleverde producten door nauwkeurig de benodigde gegevens te verzamelen en te verwerken. Zorg voor tijdige en correcte verzending van facturen naar klanten, en behandel eventuele vragen of geschillen over facturen.
- Zorg voor actuele en accurate informatie, zodat alle afdelingen toegang hebben tot de juiste klantinformatie.
- Informeer klanten en het salesteam regelmatig over de status van hun orders. Verstrek tijdig updates en beantwoord eventuele vragen om de klanttevredenheid te waarborgen.
- Problemen oplossen in het orderproces (e.g. vertragingen, foutive leveringen, schade en andere issues).
- Klantklachten beheren met betrekking tot levering of prijs, inclusief retourzendingen.
- Bijdragen aan voortdurende verbetering en beheer van KPI's.
- Draag actief bij aan initiatieven voor voortdurende verbetering om processen efficiënter en klantgerichter te maken.
- Relevante opleiding of ervaring in een vergelijkbare rol.
- Klantgericht en administratief georiënteerd.
- Brede kennis van MS Office, kennis van SAP is een pluspunt.
- Goede vaardigheden in Nederlands, Frans en Engels, zowel schriftelijk als mondeling.
- Effectieve communicatie en luistervaardigheden.
- Prioriteiten in schatten.
- Bijdragen aan de moderne gezondheidszorg van vandaag.
- Aantrekkelijk salaris en voordelenpakket.
- Werken in een top presterend en gepassioneerd team.
- Diverse, gelijkwaardige en inclusieve werkomgeving.
- Brede ontwikkelingsmogelijkheden.
- Hybride werken: ongeveer 2 dagen per week op kantoor.
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Customer Service Specialist for Benelux
il y a 1 semaine
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