Customer Service

Il y a 5 mois

Leuven, Belgique Terumo Europe Temps plein

At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates._

**Department Info**:
The Sales Administration team Terumo Deutschland is part of the Customer Service team and is responsible for administrating and coordinating pricing, contracts, consignment, rebates and customer master data. The role is an interface between Customer Service, Finance and Sales and coordinates relevant information related to contract management, orders, consignment inventory and rebates.

**Job Summary**:
As Customer Service & Administration Specialist for Terumo Deutschland your activities will be mainly focussed on administrative contract management in support of our local sales organisation. Together with the team you will manage and follow-up contracts and master data in our SAP system, to ensure all customer data is up to date and all contract information related to pricing and billing are correct. For Germany you will follow-up on the consignment and GPO business and support the sales organisation in inventory checks. You will make sure all customer data and contract information in our systems (SAP) are correct and up to date and follow-up with the responsible commercial teams in case of any issue.

**Responsibilities**:
**Customer Master Data**

Maintenance of Customer Master Data in the Terumo Europe SAP system

**Pricing and Quotation Management**

Handling pricelists and maintain correct pricing in SAP

Create sales offers and registration of commercial contracts

Sporadic support in consolidating tender related information

**Rebate Agreements**

Analyse and create bonuses in SAP and communicate these to the responsible sales teams

**Consignment Management**

Manage and follow-up consignment contracts in SAP

Inventory evaluations and tracking of discrepancies

Manage consignment returns

**J-SOX Controls**

Participate and support monthly controls related to J-SOX legislation

**Profile Description**:
A commercial training is required for this position (Kaufmännische Ausbildung)

Professional knowledge of English both written and spoken

Advanced in using MS Excel

Familiarity with SAP will be considered a plus

Proactive, self-reliant and structured work ethic

A team
- and service-oriented mindset

**Offer**:
At Terumo, we believe in offering more than just a job. It's an opportunity to make a difference, contribute to society, and be a part of our passionate and high-performing team.

**Rewards That Match Your Dedication**: We offer a competitive salary and benefits package that sets the benchmark for rewarding your commitment.

**Join a Passionate Team**: Become a valued member of our passionate and high-performing team where everyone is treated with respect. We are dedicated to maintaining and continuously improve our diverse, equal, and inclusive work environment.

**Invest in Your Development**: At Terumo, we invest in our associates by providing a wide range of development opportunities to help you grow both personally and professionally.

**Work-Life Flexibility**: Experience a hybrid way of working that balances office and home-based work to the fullest.

**Connect with Us**: During the recruitment process, you'll have the opportunity to engage in meaningful conversations with the hiring manager and other enthusiastic Terumo associates.

Ready to Make a Difference? Are you curious and ready to explore the possibilities at Terumo?
Watch our Corporate Video or visit our website to learn more. Your journey to a fulfilling career starts here.

**Contact Person**:
Lukas Uytterhaegen - Talent Acquisition Business Partner EMEA
- Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region._

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