Customer Service Representative
il y a 2 semaines
Avient Corporation (NYSE: AVNT) provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:
- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
Essential Functions
- Handle customer inquiries quickly and effectively, resolve problems with empathy and care, maintain relationships and enhance the company's reputation
- Optimizing customer relationship and satisfaction to develop sales
Obtaining customer information and discovering possibly new projects
- Cooperation with Account manager concerning customer information, projects and current action
- Order Management: order entry, follow up, confirmation, update towards customers, logistics, invoices
- Coordinate with the Lab, production, QC, SCM, Warehouse and Finance teams to ensure the customers orders will be fulfilled effectively
- Entry of Customer complaints (quality complaint, logístical complaint, general service complaint) in QNS
- Creation and maintenance of customer files (general information, prices, other)
- Manages and controls customer specific supply chain agreements (eg consignments stocks, safety stocks etc.)
- Handle customer's daily inquiries (e.g. price quotation, CoA, TAR)
Sample orders processing and handling of all required documentation
- Deliver TDS/MSDS/other certificates to customers prepared by product stewardship
- Creation and update of intragroup pricing with TP tool
Account receivables - Monitoring of payment behavior and overdues (dunning process)
- Update of the Customer Master Data
Other duties as assigned:
- Proactively informs Sales Reps about customer specific issues (Accounting, Delays, critical general issues)
- Proactively informs Sales Reps customer information and projects
Issuing of order related documents
- Issues credit and debit notes in agreement with management guidelines
- Promptly collects, redirects and distributes customer requests and corresponding demands to relevant dept
- Follows up Lab Requests, samples & documentations
Support sales team in special agreements (rebate, NDA, supplier rating)
- Participation in customer audits / customer visits together with the sales force
Education and Experience
- Experience in customer management (sales/customer service)
- Dutch, French and English (advanced)
Additional Qualifications
- Understanding of Order to Cash Processes
- ICommercial / administrative qualification
- Well-developed IT user skills (MS office / knowledge of SAP)
Competencies
- Ability to work independently and self-conscientiously
- Strong Customer focus
- Reliable and systematic work approach
- Problem solving
- Proactive and highly motivated
- Teamplayer
- Professional communication skills (all communication means)
- Flexible
WHY AVIENT:
At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, and paid time off for community service, we are committed to building upon our positive momentum.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance
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