Customer Service Representative Italy
il y a 3 semaines
At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates._
**Department Info**:
The Terumo EMEA Supply Chain Team consists of several departments, including Customer Service, Supply Chain Planning, Network Optimization and the European Distribution Centre (EDC). The Supply Chain Team ensures full customer satisfaction and the timely delivery of all orders. Consequently, a close collaboration with the Project Management Team, Quality Departments and all Business units is essential. We drive continuous innovation to improve the quality of service in a transparent, compliant and patient-centric way.
**Job Summary**:
We invite you to join us as a Customer Care Representative, becoming the most important link between your customers, our Sales Teams and the Supply Chain Organization. You will play a vital role in delivering an excellent customer experience to our client base in Italy. In a proactive and hands-on manner, you will contribute to an efficient order processing flow.
You facilitate an efficient order processing flow for the assigned accounts in a proactive and hands-on manner. You will mainly interact with healthcare professionals and hospital purchasing departments. As a trusted partner, you will support all stakeholders in the order fulfilment, invoice generation and after-sales process.
**This role involves a temporary placement of at least 9 months depending on the start of the employment.**
**Responsibilities**:
As the face of the company to many customers, you will be able to build a strong customer experience and lasting relationships with assigned accounts. On top, you will create and foster good intra-inter-departmental relationships.
You will contribute to the department’s efficient order processing flow, involving
- Order Receipt, Control & Entry
- Delivery Process
- Invoicing
- Customer Master Data management
You facilitate the link between the customer and dedicated sales team. You will provide both with frequent order status updates. You will deliver requested document to customers (e.g. order confirmation, delivery sheet, certificates,...).
You will resolve sales & product issues, and potential problems in the order process flow. You will inform all stakeholders and answer customer queries accordingly. You will register and manage customer complaints regarding delivery or price, including returns.
You will manage departmental KPI’s and contribute directly to continuous improvement.
You will provide back-up services and support to other team members. Visa versa, you will be able to reach out to a reliable team and supervisor when needed.
You will ensure a monthly sales forecast for accounts that are entered into the system
**Profile Description**:
You have obtained a Bachelor’s degree, preferably related to Customer Care. An equivalent through experience within a similar role will also qualify.
You are customer service minded and administrative oriented.
You possess a broad knowledge MS office. Knowledge of SAP-functionalities is an additional asset.
You are fluent in English and Italian. This entails writing, verbal and listening skills.
The ideal Customer Care Agent communicates effectively by listening attentively to customers’ needs and providing timely and helpful information to customers and other departments across the company.
The Customer CARE Agent is careful and mindful that everything we do at Terumo ultimately connects to patients.
**Offer**:
**This role involves a temporary placement of at least 9 months depending on the start of the employment.**
Working for a Terumo Customer Service team means contributing to society through healthcare.
Terumo offers an attractive benchmarked salary and benefits package.
We offer an opportunity to work in a top performing and passionate team. An organisation where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.
Linked with our core value Care, Terumo allows a hybrid way of working, combining office with home-based work. For the Customer Service team this means, being in the office around 2 days of the week, ensuring team connection face to face in the office on a fixed working day.
During your recruitment process, you’ll be able to have conversations with the hiring manager and other passionate Terumo associates.
**Contact Person**:
Jarne Jans - Talent Acquisition Business Partner
- Terumo Europe i
-
Customer Service Representative
il y a 4 semaines
Leuven, Belgique Talentus Temps pleinDe **HR-experten van Talentus** brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om **jouw talent** te laten openbloeien in een job die je als gegoten zit. **Functie**: Als **Customer Service Representative** krijg je heel wat...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Talentus Temps pleinDe **HR-experten van Talentus** brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om **jouw talent** te laten openbloeien in een job die je als gegoten zit. **Functie**: Als **Customer Service Representative** krijg je heel wat...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een **Customer Service Representative** voor één van haar klanten gelegen in **Leuven**. Robert Half is momenteel op zoek naar een **Customer Service Representative** voor één van haar klanten gelegen in **Leuven**. De firma is actief in de **medische sector**. Als Customer Service Representative ben je het eerste...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Talentus Temps pleinDe **HR-experten van Talentus** brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om **jouw talent** te laten openbloeien in een job die je als gegoten zit. **Functie**: Als **Customer Service Representative** krijg je heel wat...
-
Customer Service Representative
il y a 3 jours
Leuven, Flandre, Belgique Page Personnel Temps pleinAbout the Company We are a leading global company in the fashion sector, known for our innovation and high-quality products. As we continue to expand and provide exceptional service to our clients, we are seeking a dedicated Customer Service Representative to join our dynamic team in Leuven.Position Overview As a Customer Service Representative, you will be...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Guardsquare Temps plein**Summary**: We are looking for a new Customer Service Representative to join our Finance department this year! It is an exciting position for professionals who really like to be in contact with a variety of stakeholders, not only customers, but also: management, finance, support, and sales-related actors, among others. If figuring out the best ways to...
-
Customer Service Representative A-Z
il y a 4 semaines
Leuven, Flandre, Belgique TN Belgium Temps pleinCustomer Service Representative A-ZMachelen | Customer Service Representative | International company | Chemical sector | 1103062About the OrganizationYou will join an international company from Machelen active in the chemical sector. You will work in a small team with a good working atmosphere and stability. They provide thorough training in the office, and...
-
Customer Service Representative
il y a 7 jours
Leuven, Belgique 3D Systems Leuven Temps plein**ABOUT 3D SYSTEMS LEUVEN** 3D Systems Leuven is a dynamic and leading enterprise, specialized in 3D Printing of metal components. 3D Systems Leuven is not only a technology developer but also a technology user (production company). This makes us a strong innovation partner for clients in the industrial, medical and dental sector. With this technology, we...
-
Customer Service Representative M/v
il y a 2 semaines
Leuven, Belgique JobTalent Temps pleinProfiel Voor een bedrijf gespecialiseerd in elektrische systemen zijn we op zoek naar een tijdelijk Customer Service Representative. Jouw takenpakket omvat: - Beheer van de mailbox en inkomende telefoons - Creatie en update van nieuwe en bestaande klanten accounts - Ingave van quotes en bestellingen in het ERP systeem - Opvolging van alle retours en...
-
International Customer Service Representative
il y a 4 semaines
Leuven, Flandre, Belgique TN Belgium Temps pleinInternational Customer Service Representative - Solutions Team, Flemish BrabantClient: Randstad Professionals BelgiumLocation: Diegem, Flemish BrabantJob Category: OtherEU work permit required: YesJob Reference: 810705926e4bExpiry Date: 17.04.2025Job Description:Johnson & Johnson in Diegem searches for a motivated Customer Service Representative to work in...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique 3D Systems Leuven Temps plein**ABOUT 3D SYSTEMS LEUVEN** 3D Systems Leuven is a dynamic and leading enterprise, specialized in 3D Printing of metal components. 3D Systems Leuven is not only a technology developer but also a technology user (production company). This makes us a strong innovation partner for clients in the industrial, medical and dental sector. With this technology, we...
-
Junior Customer Service Medewerker
il y a 5 jours
Leuven, Belgique HAYS Temps pleinLeuven | Customer Service Representative |Nederlands - Engels | technologische sector | Interim optie vast **Over de organisatie** Je komt terecht in een **internationaal bedrijf** uit **Leuven** actief in de **technologische sector**. Het is een van de bekende speler in zijn sector en staat bekend omwille van zijn goede werksfeer en doorgroeimogelijkheden...
-
Customer Service Representative France
il y a 3 semaines
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Tijdelijke Customer service representative petrochemie
il y a 4 semaines
Leuven, Flandre, Belgique TN Belgium Temps pleinSocial network you want to login/join with:col-narrow-leftClient:SynergieLocation:Job Category:OtherEU work permit required:YesJob Reference:ee08968e3d5eJob Views:2Posted:06.03.2025Expiry Date:20.04.2025Job Description:What does your day look like?Support in the coordination and follow-up across all CPChem departments including order input, product...
-
Customer Service Representative
il y a 7 jours
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Customer Service Representative
il y a 6 jours
Leuven, Flandre, Belgique Page Personnel Temps pleinKey ResponsibilitiesHandle client inquiries via phone and e-mail in a professional and friendly manner.Manage customer orders from start to finish, ensuring accuracy and timeliness.Resolve customer complaints and issues, including delivery problems, product inquiries, and returns.Maintain detailed records of customer interactions and order...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Avient Temps pleinAvient Corporation (NYSE: AVNT) provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular...
-
Technical Services Representative Composites, EMEA
il y a 4 semaines
Leuven, Flandre, Belgique TN Belgium Temps pleinSocial network you want to login/join with:col-narrow-leftClient:Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:995c3f5626f9Job Views:2Posted:06.03.2025Expiry Date:20.04.2025col-wideJob Description:Position overviewDo you want to make an impact? Join Our TeamAs Technical Services Representative Composites you will bring...
-
Customer Care Representative
il y a 3 semaines
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Inside Sales Representative
il y a 7 jours
Leuven, Belgique Robert Half Belgium Temps plein**Robert Half **is currently looking for a** Inside sales representative (M/F/x) **for a company active in the **production of touchscreens**. **Robert Half **is currently looking for a** Inside sales representative (M/F/x) **for a company active in the **production of touchscreens**. Our client is located in** Leuven **so you must be able to work in...
