Customer Service Specialist

il y a 4 jours


Zaventem, Belgique Page Personnel Temps plein
A prominent medical company located in Leuven is actively searching for an energetic and proficient Customer Service Specialist to become a valuable part of their team. Their dedication to delivering top-notch health care solutions has established them as a reliable partner in the industry. Join them in their mission to improve patient care and contribute to the success of a growing organization. Job description The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:
  • Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
  • Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
  • Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
  • Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Communicate proactively with customers to provide order status updates and address any potential delays.
  • Assist in developing and implementing process improvements to enhance overall efficiency in order management.
Profile Qualifications of a successfully Customer Service Specialist:
  • Previous experience in customer service, order management, or a related field.
  • Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with medical products and regulatory requirements is a plus.
Offer From € 3.000 to € 3.800 per month Groepsverzekering Maaltijdcheques Smartphone Laptop Internetvergoeding / Abonnement Hospitalisatieverzekering voor familie Parking Jubileum Sinterklaas Forfaitaire Kosten Eco Cheque Opleiding Extra-legale vakantiedagen Thuiswerk The following is provided by our partner:
  • Competitive base salary reflecting experience and skills.
  • Performance-based yearly bonuses.
  • Comprehensive health insurance coverage.
  • Employer-contributed retirement savings plan.
  • 32 vacation days.
  • Ongoing professional development opportunities.
  • Employee assistance programs for health and well-being.
  • Opportunities for career advancement and growth.
  • Flexible work arrangements, including remote work options.
  • Company-sponsored social events and team-building activities.
Join our dedicated team and contribute to improving health care services. We look forward to welcoming a new member to our growing family in Leuven.

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