Service Manager JustCase – Belgium
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Job description – Service Manager JustCase Context
As part of the JustCase program, a central judicial records management system intended for the entire Judicial Order, several projects are gradually being put into production and evolving into operational IT services. This transformation requires the implementation of structured service management, consistent with ITIL best practices.
- Mission The JustCase Service Manager is responsible for the operational management of services related to JustCase.
- He/she ensures the quality, continuity and improvement of services provided to users, in coordination with internal ICT teams, project teams and suppliers.
- Main responsibilities Ensure operational management of JustCase services (support, incidents, user requests) Set up and manage ITIL processes (Incident, Problem, Change, Request Management) Coordinate the Service Desk and ticket tracking (L1 / L2 / L3) Monitor and prioritize incidents (bugs) and change requests Ensure change management and their validation Set up and monitor SLAs/KPIs and produce regular reporting Serve as operational point of contact between business, ICT and suppliers Contribute to the continuous improvement of services and processes Ensure documentation (runbooks, procedures, workflows) Profile sought Experience (1–4 years) in ICT, application support or service management Basic knowledge of ITIL good practices Good analytical, organizational and communication skills Ability to work in a complex and multi-actor environment Autonomy and structured mind Asset ITIL certification (or equivalent) Experience in public sector or justice Operations – Service Manager JustCase Context In the case of the JustCase program, the central files management system for the right order, the wording of the project is operational for IT services.
- Missie De Service Manager JustCase is responsible for the operation of JustCase and its maintenance and maintenance.
- This requires a structured service management approach aligned with ITIL best practices.
- Mission The Service Manager JustCase is responsible for the operational management of JustCase services, ensuring service quality, continuity, and continuous improvement.
Required Skills
.Net, Data & Services Architecture, Identity and Access Management (IAM), ITIL, Microsoft Dynamics, Salesforce
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