ServiceNow Knowledge

Il y a 2 jours

Brussel Hoofdstad, Belgique Ikzoek Temps plein 65 000 € - 90 000 € Contrat

Ikzoek is seeking a ServiceNow Knowledge & Quality Officer to strengthen our Helpdesk. You will own and maintain knowledge articles, troubleshoot guides, and ensure accuracy for end users.

This role requires strong writing skills and the ability to translate complex IT concepts into clear documentation. You will monitor ticket quality, guide technicians, track KPIs, and drive adoption of ServiceNow features.