ServiceNow Functional/Technical Consultant
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Role: ServiceNow Technical / Functional Consultant – Junior & Medior
Contract: Long-term
Duration: 12 Months+ extensions
Languages: English + French or Dutch
TRR is working with a client on a number of new ServiceNow projects and is looking for experienced ServiceNow Technical / Functional Consultant at both junior and Medior level.
About the role
As a Functional-Technical Consultant, you bridge business and technology on the ServiceNow platform. You gather requirements with stakeholders, translate them into solid designs, and build and configure the solution yourself, so you see projects through from first workshop to go-live.
Your responsibilities
- Run workshops with business users to understand their needs and processes
- Translate requirements into functional and technical designs, user stories and acceptance criteria
- Configure and develop ServiceNow functionality: forms, catalog items, Flow Designer flows, UI policies, Business Rules, Script Includes and Client Scripts
- Build and support integrations with other systems via REST/SOAP and IntegrationHub
- Promote out-of-the-box solutions and advise clients on best practices
- Test your work, support UAT and resolve defects
- Write documentation and transfer knowledge to client teams
- (Senior) Lead workstreams, guide colleagues and act as a trusted advisor to client stakeholders
Your profile
- A solid mix of functional analysis and hands-on configuration and development skills
- Good knowledge of ITSM processes (ITIL); experience with ITOM, HRSD, CSM or SPM is a plus
- Experience working in Agile/Scrum teams
- Strong communication skills, comfortable with both business and technical audiences
- Fluent in Dutch and/or French, and English
- ServiceNow CSA required; CAD and/or CIS certifications are a plus
If you are an experienced ServiceNow Functional Analyst with strong business analysis and process experience, and you are interested in a long-term Brussels-based project, we'd be keen to hear from you.