Customer Care Manager: Scale Support Ops
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Onepilot, based in Belgium, is seeking a Customer Care Manager to lead and scale customer support operations across client portfolios. You will manage freelance agents, monitor KPIs, and ensure high service quality while collaborating with Paris-based teams.
You will drive continuous improvement, develop strong client relationships, and help grow Onepilot’s capabilities in a fast-paced environment with hybrid work and regular travel to Paris.