Customer Care Manager: Scale Support Ops

Il y a 3 jours

Brussel Hoofdstad, Brussel Hoofdstad, Belgique Onepilot Temps plein 70 000 € - 110 000 € Contrat

Onepilot, based in Belgium, is seeking a Customer Care Manager to lead and scale customer support operations across client portfolios. You will manage freelance agents, monitor KPIs, and ensure high service quality while collaborating with Paris-based teams.

You will drive continuous improvement, develop strong client relationships, and help grow Onepilot’s capabilities in a fast-paced environment with hybrid work and regular travel to Paris.