First-Line IT Service Desk Pro | Hybrid Support

FunctionOur client is looking for an experienced IT support professional to strengthen the first-line support function within a structured ITIL-based environment. In this role, you will handle technical troubleshooting, support end users directly, and contribute to improving documentation, procedures, and the overall quality of incident...

ALTIA is seeking a Service Desk First-Line Agent to provide guidance and support to users on information systems and ICT tools, while monitoring and resolving incidents through ticketing tools.You will log, categorize, prioritize and escalate tickets, communicate updates in line with SLAs, document knowledge and procedures, and collaborate with technical...

Job Title: First line technical support & Service Desk MediorDuration: 04/01/2027 - 25/06/2027Mode of work: Hybrid (3 days onsite per week)Languages: English, Dutch or FrenchJob Description - Roles and ResponsibilitiesAt Client, on the IT side, we currently have 3 levels of persons/teams working on troubleshooting issues:First line: Consists of 2...

EngiFlex BV in Belgium is seeking an experienced IT support specialist to join the first line service desk. You will handle incidents, troubleshoot Windows workstations, mobile devices, Teams phones, and the Microsoft Office suite, and document SOPs to improve knowledge sharing.You will work closely with second and third line colleagues within ITIL-based...

What you will do You will join the first-line IT support team at a Belgian public-sector organisation, working within a structured three-tier support model following ITIL operations practices. Your day-to-day responsibilities include: Handle service desk tasks and incident tickets as a core member of the team, ensuring good follow-up Troubleshoot and...

Multipharma in Brussel zoekt een IT Service Desk Analyst die het centrale aanspreekpunt is tussen de IT-afdeling en gebruikers. Je zorgt voor efficiënte ondersteuning en draagt bij aan de kwaliteit van de dienstverlening.Je werkt hybride en hebt ervaring als apothekersassistent met een goede affiniteit voor IT. Verantwoordelijkheden omvatten incidentbeheer...

We're looking for a service desk technician to provide first-line end user support and improve practical troubleshooting documentation using ITIL practices. What you'll do Handle incident tickets and keep records up to date. Resolve workstation incidents. Prepare IT hardware using documented procedures. Answer users' Microsoft Office questions. Write...

We're looking for a service desk technician to provide first-line end user support and improve practical troubleshooting documentation using ITIL practices. What you'll do Handle incident tickets and keep records up to date. Resolve workstation incidents. Prepare IT hardware using documented procedures. Answer users' Microsoft Office questions. Write...

Netcompany Belgium is seeking a Service Desk Agent to provide first and second line Digital Workplace support across multiple channels. The role requires handling inquiries about software, devices, and IT services, logging incidents, and escalating complex issues while keeping users informed.Ideal candidates have 6+ years in IT service desk or user support,...