First Line Technical Support
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We're looking for a service desk technician to provide first-line end user support and improve practical troubleshooting documentation using ITIL practices.
What you'll do
- Handle incident tickets and keep records up to date.
- Resolve workstation incidents.
- Prepare IT hardware using documented procedures.
- Answer users' Microsoft Office questions.
- Write practical checklists and troubleshooting steps.
- Improve procedures with second- and third-line specialists.
What you bring
- At least five years of service desk experience.
- IT education and professional background.
- Windows workstation troubleshooting and configuration.
- Microsoft Office (Word, Excel, Outlook, SharePoint) and Microsoft Teams.
- Jira and Confluence, or similar tools.
- Experience drafting Standard Operational Procedures (SOP) and documentation in English.
- ITIL certification.
- Clear communication, independent investigation and accurate administration.
- A proactive, collaborative approach and willingness to learn.
- English (B2).
- Dutch or French (native).
Nice to have
- Mobile phone and Teams Phone troubleshooting and configuration.
- Experience in another IT role.
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