Customer Service Zaventem
Il y a 2 jours
Zaventem, Vlaams-Brabant, Belgique
Michael Page International (Belgium)
Temps plein
35 000 € - 52 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
- International company & multicultural team
- Personalized onboarding, comprehensive training, and growth opportunities.
About Our Client
Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects.
Job Description
As a Customer Service, your key responsibilities are:
- Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
- Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
- Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
- Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
- Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
- Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
- Support knowledge sharing and participate in market-specific training initiatives.
- Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.
The Successful Applicant
We are looking for:
- Previous experience in Customer Service, Order Management, or a related sales administrative role.
- Strong communication and problem-solving skills with a customer-centric approach.
- Comfortable working in a fast-paced, international environment.
- Fluent in English and Spanish, with a good command of Portuguese.
- Proficient in Microsoft Office applications. Experience with ERP systems is a plus.
What's on Offer
Our partner offers:
- Long term position
- A full-time position with a 40-hour work week.
- 20 statutory vacation days plus 12 additional compensation (ADV) days.
- The opportunity to work abroad and gain international exposure.
- Comprehensive onboarding, training, and continuous learning opportunities.
- Strong career development and internal growth opportunities within an international organisation.
- A dynamic, collaborative, and team-oriented work environment.
- The chance to work in a multicultural and innovative company.
- Competitive salary and benefits package.
- Modern offices that are easily accessible by public transport.
- A supportive culture that encourages professional development and personal growth.