Customer Service Zaventem

Il y a 2 jours

Zaventem, Vlaams-Brabant, Belgique Michael Page Temps plein 26 000 € - 38 000 € Contrat

You play a key role in delivering excellent support and ensuring an efficient order-to-cash process.

Client Details

Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects.

Description

As a Customer Service, your key responsibilities are:

  • Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
  • Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
  • Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
  • Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
  • Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
  • Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
  • Support knowledge sharing and participate in market-specific training initiatives.
  • Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.