Service Desk Staff
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- S ufficient operational knowledge of English to:
- understand technical, operational, safety, and security instructions;
- communicate during service delivery and incident resolution activities;
- interact with Purchaser representatives where operationally required;
- complete service-related documentation and ticket updates.
Location: Mons, Belgium
Security Clearance NATO Secret
Reference No RFBV-07260-AVL. 3 / Mons
Deadline For Application 30 /0 7 /2026
Skills, Knowledge, Experience Required
- S ufficient operational knowledge of English to:
- understand technical, operational, safety, and security instructions;
- communicate during service delivery and incident resolution activities;
- interact with Purchaser representatives where operationally required;
- complete service-related documentation and ticket updates.
Duties/role
- Receiving and logging incidents and service requests ;
- Tracking and updating tickets throughout lifecycle ;
- Classifying incidents by severity and priority ;
- Dispatching on-site technicians and resources ;
- Providing incident communication, escalation, and closure notifications ;
- Preparing monthly service desk and incident reports .
Additional information
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com , info@vectorsynergy.com
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