Customer Success Manager
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Why?
Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.
What We’re Looking For
- You have a Master’s degree in Engineering, Economics, Communications or a related field
- 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
- Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
- A growth mindset - eager to learn, experiment, and expand your knowledge.
- Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus
What You’ll Do
You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.
- Lead onboarding and implementation for SMB clients, from setup to go-live
- Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
- Gather customer feedback and work with the product team to improve the product.
- Work closely with one of the founders to improve internal processes and operations to ensure efficiency.
What We Offer
- Competitive salary and generous stock options
- The chance to grow with us and achieve your career aspirations.
- Great team vibe with regular dinners, sports activities and international offsites
Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria
About the interview
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Application Review
We'll review your application, in 48 hours you will hear back from us
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Screening call (20min, online)
We want to learn about your motivation to join Spott, what you are looking for next, and answer your questions
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CS Interview (30min, online)
Interview with our Head of Customer Success to assess both personal fit and relevant experience for the role.
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Founder interview (60min, in-person)
Interview with a Spott founder focused on customer support fundamentals, onboarding and training, communication, problem solving, ownership and execution
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