Medior Incident Analyst
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We're looking for a medior incident analyst to investigate transactional processing and message exchange incidents. You'll use SQL to analyse impact and coordinate recovery with IT providers and energy-market participants.
What you’ll do
- Analyse incidents and their impact across connected systems.
- Create, document and execute incident workarounds.
- Coordinate incident resolution with IT providers and market participants.
- Share solutions through knowledge transfer and knowledge-base updates.
- Flag recurring incidents for problem and change analysis.
- Report incident status in line with service procedures.
What you bring
- Experience analysing incidents, defining workarounds or planning recovery actions.
- Three years developing business and functional requirements, including BPMN modelling, process development and optimisation.
- Experience writing, modifying and executing SQL queries.
- Incident management tools such as TopDesk, Jira or ServiceNow.
- Azure DevOps and user story creation.
- Knowledge of energy markets and MIG documentation.
- Knowledge of application database structures and linked applications, or ability to learn.
- Ability to explain functional and technical issues clearly.
- Dutch or French, C1.
- English, C1.
Nice to have
- Three years of functional analysis; experience with a project methodology.
- ITIL Foundation certification, or training towards certification within three months.
- Scrum Master or Product Owner certification, or training towards certification within three months.
- One year of Belgian energy-market knowledge.
- One year with message exchange domains: structure, rectification, measure & cross.
- IT service provider management and coordination with utility stakeholders.
- Data analysis and MIG6 or MIG DGO experience.
- Experience defining and managing escalation procedures.
- The other national language, B2.
Good to know
- Occasional travel to other sites may be required.
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