Junior Incident Analyst
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We're looking for a junior incident analyst to investigate energy-market message exchange incidents using SQL and MIG documentation. You'll focus on recovery, workarounds and early problem analysis.
What you'll do
- Analyse incidents and assess their impact on connected systems.
- Create, document and execute workarounds and recovery actions.
- Coordinate resolution with IT providers and energy-market participants.
- Document reusable incident solutions in the knowledge base.
- Flag recurring incidents for problem and change analysis.
- Report incident status to technical and business stakeholders.
What you bring
- One year of relevant experience.
- Knowledge of the energy market and MIG documentation.
- SQL knowledge; ability to learn database structures and linked applications.
- Knowledge of incident and problem management procedures.
- Bachelor's or master's degree in business, IT or another relevant field.
- Dutch or French, C1.
- English, C1.
Nice to have
- One year in incident, business or functional analysis.
- One year in the Belgian energy market.
- One year with message exchange domains: Structure, Rectification, Measure and Cross.
- MIG6 or MIG DGO experience.
- Writing, modifying and executing SQL queries; data analysis.
- Business and functional requirements, BPMN and process modelling.
- Experience with a project methodology.
- ITIL Foundation certification, or training leading to certification within three months.
- Scrum Master or Product Owner certification, or training leading to certification within three months.
- Coordination with utility stakeholders and management of IT service providers.
- TopDesk, Jira, ServiceNow or similar ticketing tools.
- Azure DevOps and user story creation.
- Experience creating and managing escalation procedures.
- The other national language (Dutch or French), B2.
Good to know
- Occasional travel to other work sites or third-party premises.
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