Contact Center Operations

g2 Recruitment is seeking a Freelance Functional Analyst in Brussels to support the optimisation of Contact Centre operations and the Siebel-to-Dynamics 365 migration. You will translate business requirements into practical Dynamics 365 solutions and drive process improvements across customer service functions.The role requires strong Dynamics 365 CRM...

Our organisationAgeas is a listed international insurance Group with a heritage spanning 200 years, offering Retail and Business customers Life and Non-Life insurance, and is also engaged in reinsurance activities. As an international insurance company, Ageas concentrates its activities in Europe and Asia through a combination of wholly owned subsidiaries...

At Degroof Petercam Private Banking, knowledge and trust are central to our service. Within the Client Center, we manage the relationship with our Mass Affluent clients and offer investment solutions. We also support the rollout and use of digital tools for all Private Banking clients. Your position As a Client Center Officer, you are responsible for...

Huxley is seeking an Interim Product Owner for a Brussels-based banking project, offering a hybrid work arrangement. The role focuses on customer engagement and contact center solutions, with responsibilities across backlog prioritization, stakeholder alignment, and Agile ceremonies to ensure successful delivery of strategic initiatives.The ideal candidate...

Are you the connecting link in a dynamic team? As a Service Operations Coordinator, you’ll play a crucial role in optimizing our operational processes within the Contact Center. With your experience in planning and personnel management, you’ll lead the team and ensure an effective workflow.You have a keen eye for detail and use historical data to...

Excited to work for a key Belgian player in the energy landscape? The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our...

Netcompany Group is seeking a System Administrator (Medior - Senior) in Brussels. In this role, you will manage ICT system components related to hosting services, ensuring service continuity, security, and performance. We're looking for candidates with strong knowledge in data center operations, Windows/Linux OS, and virtualization technologies.With at least...

For its Operations Control Center, Air Liquide is looking for a (m/f) : Operation Engineer (24/7) In the Benelux, Air Liquide operates an extensive pipeline grid to transport industrial gases (oxygen, nitrogen, hydrogen and carbon monoxide) to its customers. Next to that, Air Liquide also distributes gases by road transport in liquid form or compressed into...

Job | Relatiebeheerder Service Center Belfius Direct Insurance | Brussel Om onze groeistrategie van onze directe verzekeraar Belfius Direct in niet- leven te ondersteunen, zoeken we relatiebeheerders ter versterking van ons Customer Services Center. Onze particuliere klanten verwachten dat we onze beloftes nakomen en voorspelbaar zijn. Wij...