Help Desk Support Engineer
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We are looking for our customer in Belgium a Trilingual Help Desk Support Engineer
Location: Brussels, full time in the office, night shift few times a months.
Languages: EN/FR/NL The candidates need to be trilingual, NL+FR for communication with the end-users and EN to communicate with European suppliers.
Mission:
As an IT Help Desk Support Engineer, you are the first point of contact for ICT related issues and requests, acting as a liaison between end-users and IT teams to ensure clear communication, alignment, and timely resolution. You provide technical support and assistance to end-users, troubleshoot hardware and software problems, and contribute to the overall efficiency of IT operations.
Your role is essential in maintaining high levels of customer satisfaction, ensuring ICT services meet performance and quality standards, and driving continuous service improvement.
Experience:
- Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.
- Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).
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