Groups, Conference and Events Manager

Job Identification:

225829

Job Category:

Services de restauration et d'événements

Job Schedule:

Temps plein

Property Name

DoubleTree by Hilton Brussels City

Located in the heart of Brussels, the DoubleTree by Hilton Brussels City is much more than just a hotel: it is a destination where style meets comfort. Our recently renovated rooms, high-quality service, and first-class facilities come together to offer our guests a unique experience and unforgettable memories.

Are you passionate about business development and customer relationships? Would you like to grow in a dynamic and stimulating hotel environment?

The DoubleTree by Hilton Brussels City is looking for a Groups, Conference & Events Manager to join and strengthen its team.

We look forward to discovering your energy, expertise, and know-how as you help develop our business and take our hotel to new heights

Duties and Responsibilities

• Manage a portfolio of high-value enquiries and be responsible for achieving conversion, revenue, and profitability targets for the Groups & Events segment, both through personal accounts and the overall department performance.
• Respond to all meeting, group, and event enquiries; proactively identify client needs and gather the information required to develop tailored proposals (budget, objectives, history, competition, specific expectations, etc.).
• Prepare proposals, negotiate commercial terms, and secure contracts through a proactive sales approach.
• Ensure the complete and accurate handover of contracted events to operational teams and maintain effective interdepartmental communication to guarantee delivery of all commitments made to clients.
• Monitor deposits in collaboration with the Finance team and support revenue optimization in line with Yield Management principles.
• Work closely with Operations, Reservations, Food & Beverage, Revenue Management, Finance, and Marketing teams to optimize the performance of the Groups & Events segment.
• Build and maintain long‑term relationships with clients, agencies, event organizers, and other key decision‑makers to drive business opportunities and customer loyalty.
• Monitor market trends, competitor activity, and demand patterns to identify new business development opportunities.
• Ensure data accuracy, compliance with procedures, and the quality of commercial records across all systems.

Sales Support Activities

• Support the Sales team and the promotion of the hotel through site inspections, client meetings, trade shows, networking events, familiarization trips, and other Sales & Marketing initiatives aimed at increasing visibility, generating business opportunities, and maximizing revenue.

Managerial Responsibilities

• Organize, coordinate, and oversee the commercial activities of the Groups & Events department.
• Lead, coach, train, and develop team members to ensure high performance and professional growth.
• Set priorities and monitor the achievement of individual and team sales targets.
• Monitor and continuously improve departmental conversion ratios, identify optimization opportunities, and implement actions to maximize the conversion of enquiries into signed contracts.
• Execute and adapt the department’s commercial strategy, ensuring alignment with the hotel’s priorities and budget objectives.
• Analyze performance results and implement the actions required to achieve departmental revenue, conversion, and profitability targets.
• Ensure compliance with internal procedures, brand standards, and company commercial policies.
• Drive continuous improvement by reviewing existing standards, keeping procedures up to date, and proposing new best practices to enhance departmental performance and efficiency.

What we are looking for

• Excellent command of French and English OR Dutch and English . Knowledge of the third language is a real asset.
• A minimum of 3 years of experience in a similar role .
• A strong focus on results and customer satisfaction.
• Excellent team spirit, strong interpersonal skills, and the ability to work independently.
• A positive, flexible, and solution-oriented attitude, including when market conditions are challenging.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Knowledge of Hilton systems such as Delphi or OnQ is an asset.

What can you expect when working at DoubleTree by Hilton Brussels City?

• A position tailored to your experience: the job level (Sales Account Executive or Sales Account Manager), as well as the scope of responsibilities, will be determined based on your background and experience.
• Working hours and profe