Change manager
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The Change Manager is responsible for overseeing IT changes from submission to closure, ensuring their implementation with minimal business disruption and acceptable risk to information systems. The role focuses on coordinating production changes, preventing scheduling conflicts, ensuring process compliance and driving continuous improvement within IT Production operations.
Responsibilities
Manage IT change requests throughout their complete lifecycle, from creation to closure.
Review and qualify change requests, ensuring completeness, quality and compliance with submission deadlines.
Verify that changes have been tested and validated before production implementation.
Assess risks and ensure compliance with organizational policies and standards.
Verify that rollback procedures are documented and tested when required.
Organize and participate in Change Advisory Board (CAB) meetings.
Identify potential conflicts between changes and coordinate appropriate production implementation dates.
Maintain accurate change records and communicate planned changes and associated risks to stakeholders.
Escalate significant production changes and risks to management.
Conduct Post Implementation Reviews (PIR).
Develop change management statistics and relevant performance indicators.
Ensure consistent application of the change management process.
Support operational teams in using the change management tool.
Promote best practices and continuously improve change management processes.
Must have
At least 8 years of relevant experience in Organizational Development.
In-depth knowledge of ITIL and COBIT frameworks and processes.
Knowledge of ServiceNow IT Service Management.
Knowledge of IT production resilience procedures, including Disaster Recovery Planning (DRP), Business Continuity Planning (BCP) and High Availability (HA).
Experience or knowledge of IT infrastructure management and production operations.
Understanding of IT and business stakeholder relationships.
Knowledge of quality standards, IT security and cybersecurity.
Ability to develop, adapt and improve operational processes.
Ability to define relevant performance indicators.
Strong organizational and analytical skills.
Effective written and verbal communication.
Collaboration and teamwork skills.
Resilience and the ability to inspire engagement.
Who we are
Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.
Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.
#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.
Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.
Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.
This is our DNA. This is how we make a difference.
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