Operations Director

The Operations Director has the objective of managing the operational process by leading and strategically directing all operational aspects of projects to ensure successful and seamless execution, mainly in cooperation with the operational team. This by managing the teams responsible for the operational planning, execution and evaluation of projects, pursuing the highest standards of efficiency and customer satisfaction for all projects. Contribute to a constructive and problem-solving attitude in the management team The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth-De Pinte is expected. Main Tasks - Responsibilities Leadership ● Coach, Motivate and inspire the team leads to become effective leaders ● Support the delegation of tasks by the team leads based on the strengths and skills of individual team members ● Provide support, coaching, and guidance to promote the professional development of the operations teams . ● Evaluate the performance of teams and team leads and provide constructive feedback ● Listen to the needs and concerns of the teams and communicate goals and expectations clearly. ● Communicating customer expectations based on input from the commercial director. Monitoring internal workflow from A to Z ● Adapting leadership style towards team members ● Coach the teamleads to become effective leaders Quality Control ● Maintain a high-level overview of the progress of various ongoing projects. ● Approve budgets in collaboration with project managers to ensure accurate financial alignment. The operations director has final approval on all the project budgets and closings. ● Ensure consistency and quality across projects in various aspects such as rates, team selection processes, and post-event handling timelines. ● Conduct periodic check-ins with team members for feedback and project updates. ● Maintain regular communication with the commercial team to report both positive and negative aspects, as well as any client requests, and ensure appropriate actions are taken by team members. Cultivate a synergy between the commercial team and the operations team. ● Attend events as required to stay informed and engaged. ● Liaising with other departments to ensure cohesion across the tasks. ● Coach and support team members by adapting your approach to each individual, ensuring messages are clearly understood and actions are effectively implemented. Foster a collaborative and high-performing team environment. Strategy ● Keep an overview of all ongoing and upcoming projects in close collaboration with the commercial director ● Pro-actively handle potential challenges. ● Act as an integral member of the management team, which involves active participation in meetings, thoughtful problem-solving, supporting decisions even if personal agreement is lacking, contemplating ways to enhance the company, and representing the opinions of the team. ● Defend needs & requirements of your team. ● Inform other departments of your activities within your department. ● Align with other departments to create the best possible flow & interaction. Profile The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth-De Pinte is expected. Education ● Bachelor Business Management ● Bachelor Marketing or similar in experience Knowledge ● Languages: English, Dutch is a plus ● IT: Slack, Google Workspace ● Finance/budgetting ● Marketing ● Project Management Skills ● Proactive ● Accuracy ● Decisive ● Collaboration & communication ● Functioning under stress ● Leadership ● Problem-solving ● Team Management Professional Experience ● +5 years of experience in a leadership role ● Experience with managing budgets & teams Generic Competences Proactive & Flexible At Fanfinity, we value the trait of taking initiative and thinking ahead rather than reacting passively to events. It involves actively looking for opportunities, novelties and anticipating what might happen. It also enables you to identify customer problems before they become more serious. You are able to adapt effectively and efficiently to changing circumstances, environments, tasks or roles. It involves being open-minded, adaptable and responsive to new ideas, situations or challenges. You are open to new methods, technologies or ways of working and in doing so are willing to learn and integrate these changes. Gaming passion & Knowledge You have a strong interest in gaming. It allows you to work more efficiently, communicate better with customers and participants, and create events that match the expectations of the gaming community. Collaboration & Communication Due to the short lines of communication in our company, it is essential to be able to work together effectively. This means that you must be able to share information, communicate openly and clearly and actively contribute to the team's shared objectives. By working well together, you will contribute to an efficient and harmonious working environment, which is crucial for organising our events. Job-Specific Competences Accuracy With high accuracy, you always check important information at a detailed level, checking and naming details, dates, figures. You work in a quality-oriented manner according to applicable procedures and rules. You handle priorities of work in a meticulous and orderly manner despite pressure from multiple interests. Acts conscientiously, organised and meticulously under pressure of multiple interests, time or impact of possible errors. Ownership You possess the capacity to take on tasks, hold yourself accountable for assigned duties and tasks, and feel an obligation to adequately carry out both your own responsibilities and those of others within your company or organisation. You are open to assessment of the quality of your work and feel a strong commitment to your employer's objectives. Diplomatic You are tactful and well-considered. You achieve your goal without irritating or angering another person, being able to sense the other person's situation or point of view and respond to it. You can easily discuss sensitive topics and resolve conflicts Organisational ability You are able to organise and keep track of data and documents effectively. This includes managing a large amount of information, prioritising and ensuring that documents are easily accessible when needed. Good organisation contributes to efficiency and the ability to respond quickly to requests from customers, colleagues or suppliers. About Fanfinity Since 2014, Fanfinity has been bringing fans and leading brands together within the gaming and TCG industry, including Pokémon, Yu-Gi-Oh, Magic: The Gathering, Flesh & Blood, Disney Lorcana, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more. Fanfinity has a dedicated team of over 40 gaming and TCG experts, representing more than 9 nationalities, who organize communities and events throughout Europe and beyond. With a track record of more than 200 organized events in over 14 countries, the company provides support in logistics, e-commerce, consulting, retail marketing, events, etc. Fanfinity is strongly committed to diversity and encourages a work environment where everyone is encouraged to be themselves.